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"Very clean, excellent service "

"Had had a great stay in this beautiful hotel. One of our group members had left behind his bag in a remote restaurant prior to his arrival and with the great assistance of the hotel staff, we managed eventually to confirm that the bag had been sent to a police station. The staff, who didn’t speak good English , had been very patient in understanding my Japanese of limited proficiency , and had the matter sorted out to our great satisfaction."

"Very difficult to get a taxi. No visa or ATM on the premise"

"サービス悪いです"

"The place is very calm and quiet. Dinner is excellent. We were able to enjoy many different kind of local dishes. Private outdoor bath is perfect."

"Extremely remote (nearly a 3 hour bus ride from Kinegawa Onsen Train station into the winding mountains) which was both an adventure and unnerving. Made to feel like a foreigner with little help in understanding the cultural norms as a newcomer to the onsen experience. The in-suite onsen option was incredible, providing both privacy and ability to enjoy the experience as a newcomer free of the "ritual" imposed but not well explained for use of the public hot pools. Hatcho No Yu was ultimately a memory for a lifetime but came with a less than supportive interface with staff who treated us like we didnt belong. "

"This hotel is about 4-5 mins walk to train station. Hotel is old, our room is small but clean. Breakfast is good."

"Great place to stay if you have a car. Very comfortable rooms. The onsen facilty is great. "

"Good location for onset. Bathroom smellish and bed linen spotted. All the rest was in order. Staff very helpful. There is no shuttle service to downtown Aizu Wakamatsu."