"Wonderful hotel great breakfast Wonderful staff...but nothing closeby other than small shopping plaza serves bank of Muscat...need car to go to city of Muscat"
"This was the best hotel I’ve stayed at, the room was clean and excellent, offering luxurious choices like a pillow menu to ensure you had your preference. The staff were friendly and attentive, with the hospitality here being some of the best I have received. The breakfast was really nice, and everything was high quality. The private beach and the adult pool are just top tier."
"This hotel exceeded my expectations.
Check in was smooth and efficient
Rooms are clean and spacious
Butter Buns food was great
Buffet breakfast at Kitchen 7 is a must do"
"I recently completed a 5-night stay at the Intercontinental Muscat. While there were some truly standout moments, certain aspects of the service did not quite meet the expectations of a luxury brand.
The Highlights: A Masterclass in Breakfast
The absolute highlight of our stay was the breakfast. I would give it a "Star Plus" for presentation, product quality, and taste. More importantly, the culinary team—from the Executive Chef to the junior staff—was incredibly warm and welcoming. They truly made us feel at home, and their hospitality in the dining area was the highlight of our mornings.
The Room and Housekeeping
The cleanliness of the hotel was satisfactory and met basic standards, though there is room for a bit more attention to detail to truly elevate the guest experience.
Areas for Improvement
Front Office & Reception: Unfortunately, the attitude of the reception staff was disappointing. We did not feel the level of welcome or professionalism one expects at an Intercontinental property.
Special Occasion Handling: I had informed the hotel well in advance of my wife’s birthday. Despite this, there was no recognition or even a simple birthday cake provided upon arrival. When I inquired, the staff claimed they attempted to deliver a cake but couldn't because the "Do Not Disturb" (DND) sign was on. This was unfortunately an excuse, as we never activated the the DND sign during our entire stay."
"The hotel was Amazing breakfast was incredible speacialy Vanlapa who assisted us daily to make sure we were comfortable enough,the restaurant only the Indian restaurant was amazing the staff specially Karen and Suman were amazing..the hotel is massive so you can get lost the beach the sport facility the staff 5 star this hotel didn't get an amazing view else were but ive witnessed an excellent top rated hotel let's give 6 stars if we could coz 5 doesn't give it justice."
"A clean new property, very close to the airport. We booked a room for 3, with a sofa bed for our daughter. We arrived after a late flight and it was unfortunate that the bed was not prepared. It took a long time for someone to come and do it, and we all wanted to get to sleep. Would have been quicker to just give us the bed pack and let us do it ourselves. Also a pity that they had run out of duvets so had to use a sheet instead.
Room was big, bright and fresh.
Roof top pool was very nice."
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