商务中心
查看供应情况

关于圣塔安娜/橘郡机场希尔顿欢朋套房酒店的点评

2.5 out of 5
圣塔安娜/橘郡机场希尔顿欢朋套房酒店
2720 Hotel Terrace Drive, Santa Ana, CA

点评

7.2

还可以

10 分 - 超赞。357 条好评，共有 1001 条点评" "
8 分 - 还可以。207 条好评，共有 1001 条点评" "
6 分 - 一般。166 条好评，共有 1001 条点评" "
4 分 - 很差。134 条好评，共有 1001 条点评" "
2 分 - 糟糕。137 条好评，共有 1001 条点评" "

7.6/10

清洁度

7.8/10

员工和服务

7.2/10

服务设施

7.0/10

住宿条件和设施

7.2/10

环保

点评

4/10 很差

Chanel

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
Staff was helpful, the pool was dirty and was cleaned by pouring chlorine in it despite the algae caked on the bottom of the pool. Another guest gained access to our room when we were in it, making us feel extremely uneasy. When I asked the front desk girl for a result of the situation she said “I rebooked them in room 328.” Guest confidentiality broken. Worst Hilton I’ve ever stayed at.
2024 年 5 月入住 2 晚

8/10 还可以

Thanh，dallas

满意：员工和服务，清洁度
2023 年 12 月入住 3 晚

10/10 超赞

Monica，buckeye

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The only thing I didn’t like was having to pay for parking.
2024 年 2 月入住 2 晚

10/10 超赞

Francisca Maria

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

6/10 一般

Rosaisela

不满意：住宿条件和设施，清洁度
The shower on the room had hair on the tub. The building is kinda old and the parking is limited.
2024 年 4 月入住 2 晚

10/10 超赞

Brian

满意：清洁度、员工和服务、住宿条件和设施
It was very clean
2024 年 4 月入住 2 晚

10/10 超赞

Cornelius

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

8/10 还可以

Miguel

满意：清洁度、员工和服务、住宿条件和设施
Staff was great.
2024 年 1 月入住 4 晚
Miguel 于 2024 年 4 月 10 日 的回复
Thank you for leaving us feedback about your stay with us. We really appreciate the 10 out of 10. We hope that if you come back to the Santa Ana area, you will return to our property and we will get the pleasure of having you as our guest once again.

2/10 糟糕

Lorena

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They requested a security deposit way higher than the cost per night, 5 days later they still have not return deposit to my account. Called to ask why deposit has not been given back, they say it's for parking, and kept saying the rest will be given back. Nothing has happened, very disappointed they are taking so long on this deposit. Other hotels credited me back the money hours after my check out.
2024 年 3 月入住 3 晚
William J 于 2024 年 4 月 10 日 的回复
Hi Lorena,Thank you for leaving us feedback about your stay. I apologize that your bank is having a delay with returning your deposit back to you. I assure you I have personally looked into this reservation and the deposit has been released on our end. We hope that you understand that these things can take a little longer than expected however, it is being returned less any parking charges. Thank you for choosing Hampton Inn . We hope to see again soon.

4/10 很差

Brian

满意：员工和服务
不满意：清洁度
2024 年 3 月入住 1 晚

10/10 超赞

Nancy

满意：清洁度
2024 年 3 月入住 3 晚
William J. 于 2024 年 3 月 20 日 的回复
Thank you for your feedback. We appreciate the compliment and I will let the rest of the staff know you had a great stay!

6/10 一般

Cierra

与配偶出行
满意：住宿条件和设施，清洁度
Check in took a while, arrived on-site at 3, but didn’t get into the room until 3:50. Was charged for each car that was parking over night. It was a relatively nice stay, but I wouldn’t go back.
2024 年 3 月入住 1 晚
William J. 于 2024 年 3 月 20 日 的回复
Thank you for your feedback. I am sorry you had a less than perfect stay with us. I do apologize for the incorrect billing and if you contact the hotel directly, we will go ahead and correct this for you. We hope that you will come stay with us again.

10/10 超赞

Jazzmyne

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service and staff!
2024 年 3 月入住 3 晚
William J. 于 2024 年 3 月 20 日 的回复
Thank you for your feedback. We appreciate the compliment and I will let the rest of the staff know you had a great stay!

6/10 一般

Yona

与配偶出行, 商务旅客
满意：员工和服务
The property is in a good location with access to many places. The breakfast was good, the staff were very nice. However, our room was kind of falling apart, AC didn't work, window blinds didn't work, shower took forever to get hot and then if too hot forever to adjust temp. It did look like they might be in process of revamping so may get better. Gym was kind of a joke, had a peloton but the seat adjustment handle was broke off. stretching space in the loft but very hot, no weights. Pool as also very small and awkward.
2024 年 3 月入住 2 晚
William J. 于 2024 年 3 月 20 日 的回复
Thank you for your feedback about your stay with us. I apologize that you had so many issues during your stay and that the hotel was lacking what you were expecting. We are constantly working to improve so having feedback from our guest such as yourself is important. I hope that you will consider giving us a second chance if you are in the area again.

2/10 糟糕

Gordon

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Two night stay. First room had a serious leak in the ceiling. Second room had mold in the shower. Staff did not handle things very well. Never again.
2024 年 3 月入住 2 晚
William J 于 2024 年 3 月 20 日 的回复
Hi Gordon. I do apologize that our staff was unable to help you during your stay. I assure you that we are working on correcting this and that we are taking your feedback seriously.

10/10 超赞

Xiu

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved the property! It’s newly renovated/being upgraded and customer service was top tier. The complimentary breakfast was delicious and a great start to the day. Highly recommend
2024 年 3 月入住 4 晚
William J 于 2024 年 4 月 10 日 的回复
XiuThank you for leaving us feedback about your stay with us. We really appreciate the 10 out of 10. We hope that if you come back to the Santa Ana area, you will return to our property and we will get the pleasure of having you as our guest once again.

6/10 一般

James

与家人出行, 商务旅客
满意：员工和服务
Charge a parking fee. Not revealed when booked.
2024 年 2 月入住 5 晚

10/10 超赞

Joan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was quiet, clean. The room was well designed a no d comfortable
2024 年 2 月入住 1 晚

4/10 很差

Brandon

2024 年 2 月入住 2 晚
William J 于 2024 年 4 月 10 日 的回复
Thank you for leaving us feedback about your stay with us. We hope that if you come back to the Santa Ana area, you will return to our property and we will get the pleasure of having you as our guest once again.

4/10 很差

Matthew

不满意：清洁度
2023 年 12 月入住 2 晚

10/10 超赞

Marilyn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was precious and the hotel was very nice. We loved it!!!!
2024 年 2 月入住 1 晚
William J 于 2024 年 4 月 10 日 的回复
Thank you for leaving us feedback about your stay with us. We really appreciate the 10 out of 10. We hope that if you come back to the Santa Ana area, you will return to our property and we will get the pleasure of having you as our guest once again.

10/10 超赞

Daniel

2024 年 2 月入住 1 晚

6/10 一般

Rogelio

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
We were not notified the hotel was under remodeling, due to this the hotel turned off water from 9am to 4pm which was very inconvenient.
2024 年 1 月入住 1 晚

6/10 一般

NADIM Mohamed

与家人出行
不满意：员工和服务
Nice breakfast and rooms were clean but had my EarPods stolen from me and the manager did not help out. A little noisy at night.
2024 年 1 月入住 3 晚

2/10 糟糕

Cherie

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

Yohammad

2024 年 1 月入住 6 晚

10/10 超赞

Seungheon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Carolina，Las Vegas

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful room; clean and spacious with good amenities. Great customer service.
2024 年 1 月入住 5 晚

2/10 糟糕

Darby

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Nobutaka

2023 年 12 月入住 3 晚

6/10 一般

Erza Mae

商务旅客
满意：清洁度
2024 年 1 月入住 2 晚

10/10 超赞

Emmanuel

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great Staff!
2023 年 12 月入住 4 晚

4/10 很差

Zia，Las Vegas

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
The bathrooms were horrible with black markings on the bath walls. Taps were leaking. No room cleaning service.
2023 年 12 月入住 2 晚

4/10 很差

Samantha

2023 年 12 月入住 3 晚

2/10 糟糕

aurora

不满意：清洁度、员工和服务、住宿条件和设施
18 dls to parking ladrones!
2023 年 12 月入住 1 晚

4/10 很差

Srinivasan

满意：员工和服务
不满意：住宿条件和设施
Water issue in toilets
2023 年 12 月入住 1 晚

10/10 超赞

Gustavo

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Todos muy amables y el desayuno muy rico
2023 年 12 月入住 2 晚

10/10 超赞

Jose

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 4 晚

8/10 还可以

liyun

满意：清洁度、员工和服务、住宿条件和设施
nice for a short stay. gym is right at the entrance lobby, no wonder no one is working out there :)
2023 年 12 月入住 3 晚

8/10 还可以

Erika

2023 年 12 月入住 1 晚

8/10 还可以

Eric

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

8/10 还可以

Joel

2023 年 12 月入住 1 晚

10/10 超赞

Jean Blaise

2023 年 12 月入住 2 晚

4/10 很差

Jade

与家人出行
满意：清洁度、员工和服务、服务设施
We had no hot water and the mattress was broken. We did inform the management and they were very responsive to our comments.
2023 年 11 月入住 1 晚

4/10 很差

kimberly

与家人出行
gave us the wrong room but it was ok, arrived at 1 pm nobody at front desk and no parking whatsoever, never been to a place like that. was unable to get a hold of anybody,
2023 年 12 月入住 1 晚

2/10 糟糕

Arnoldo

2023 年 12 月入住 1 晚

4/10 很差

Iris

2023 年 11 月入住 5 晚

8/10 还可以

James

2023 年 11 月入住 1 晚

4/10 很差

Rick

与家人出行
不满意：服务设施
This property has clearly been remodeled recently. The building, lobby, and rooms therefore look very nice. However, there were some problems. First, the carpet in our room was filthy dirty. Within a few minutes of walking barefoot in the carpet, the soles of our feet were black. Second, the pool was not heated, making it ice cold, and the hot tub was barely luke warm. They were both unusable. Finally, this property is not ADA friendly. They do not have a single room with a roll in shower. All the bathrooms are very tight, so there is no space for a wheelchair to turn around in the bathroom and you cannot close the door with a wheelchair in the bathroom. They should NOT claim accessibility when you cannot even use the bathroom properly if in a wheelchair. Would be equally difficult for someone using a walker to navigate the tight bathroom spaces. The staff informed me that ALL of the bathrooms are the same size in all rooms. This is not OK for a hotel that claims to be accessible. Parking is very limited. As such, the hotel offers free valet overnight but the valet will park non-handicap vehicles in handicap stalls and in the striped wheelchair loading zones between handicap spaces. This prevented me from being able to park my vehicle in the handicap space and have enough room to lower my wheelchair ramp. When I asked the hotel to move the vehicles so we could properly use the handicap spaces, they did not but simply made excuses that their parking lot is too small.
2023 年 11 月入住 5 晚

10/10 超赞

Miguel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚