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“ The staff did not appear to be well trained it took us 20 minutes to get checked in. There was a problem with another guest reservation, and we had to hear the issue about 5 times over the phone, once we got to the counter took 3 minutes. She could have put the people on hold helped us and the person behind us then went back to the issue. The staff did not check the dining room in the morning to clean tables and to make sure items for breakfast were stocked, they sat at the reservations desk on……

“No complain”

“Absolutely LOVE this hotel! The property is gorgeous, the location is super convenient & the staff is lovely. This is our 2nd stay & I don’t think we’ll ever stay anywhere else in Chico. It’s been perfect both times. ”

“Very good!”

“Great place to stay, right close to everything.”

“Didn’t follow requests for lower floor/ well lit area and late check out. No ice bucket in the room. Floor was filthy, ceilings were gross, just unclean. Sketchy area too. Next time I’ll pay more for a nicer hotel nearby. ”