2/10 糟糕
真实旅客
2025 年 8 月 20 日
不满意：客房舒适度，清洁度
I strongly warn everyone to avoid using W It !!!
At the end of January, my family and I booked and paid for an apartment in Palermo near the harbor through the website Hotels.com, for the beginning of July (for 11 days). Almost immediately (about a week later), we bought plane tickets (round-trip, of course) and booked a taxi from the airport to our apartment. Pleased with what we had done, we began waiting for summer to arrive.
And then, just five (!!!!) days before our departure, Wonderful Italy sent us a message saying that, apparently, there had been a double booking, and they were offering us a different apartment in another neighborhood, asking us to confirm that we agreed. Perhaps we could have refused, but no one would refund the large amount we had paid for the plane tickets. What could we do? We were literally trapped and had no choice but to agree. Moreover, we had to message the taxi company and ask them to change the address of our destination from the airport. And that wasn't free! We had to pay the taxi company for changing the address! Who's going to reimburse us for these losses? No one!
The neighborhood where we were placed was extremely dirty and had a very unpleasant smell. It felt neglected and unsafe — almost like a ghetto. The area seemed to be inhabited mostly by immigrants from Africa.
The first thing I did when we moved into the apartment was wash all the forks, spoons, and knives — everything was terribly dirty and greasy. There was only enough warm (not hot) water for about 7–10 minutes.
真实旅客
2025 年 7 月入住 10 晚