Ratings based on 200 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Wonderful experience.

Posted Sep 18, 2016
Pros: Everything!!
Cons: We had a wonderful time.
Location: A bit isolated...but that worked for us. Did find it a bit difficult to locate. We drove by the entrance a couple of times before we saw it.
Beautiful Hotel. Had dinner in dining room and bar area. Both experiences were wonderful. Good food, excellent service, great piano player. Rooms and bathroom were clean, modern and spacious. Will definitely recommend to other!
3 out of 5
by A verified traveler from maui hawaii

great hotel in an unsafe city

Posted Aug 25, 2016
great staff. grand and opulent hotel. unsafe to leave grounds after dark as expressed by hotel staff. luxurious rooms with horrible beds and no chairs. had to sit on bed not up to Sofitel expectations
5 out of 5
by A verified traveler from Paris

Bel hotel situation très agréable

Posted Aug 21, 2016
Hotel très agréable. Très belle vue sur la baie de Palerme. La marina en bas animé la vue par l'entrée et la sortie des bateaux et yachts de plaisance. Chambre superbe. Décor très classique. Quelques finitions à revoir mais rien de grave. Attention L'HOTEL est un peu excentré. Il fourni cependant des navettes gratuites pour le centre de Palerme. Seule déception le petit déjeuner. Trop de tartes sucrées et de viennoiseries. Le salé n'est pas à la hauteur. Sinon la terrasse pour le petit déjeuner est tres tres agréable
1 out of 5
by A verified traveler from PARIS

UN HOTEL EN PLEINE DECONFITURE ! DECEPTION ABSOLUE

Posted Aug 10, 2016
Pros: Le lieu. Pour le reste, rien.
Cons: Tout. Prendre les clients pour autre chose que des pigeons.
Location: Hôtel éloigné de tout, depuis toujours, certes, mais pas de taxi le soir ou à des prix délirants. Une "navette" minuscule et toujours pleine le soir.
C'était un hôtel magnifique, un palace, un lieu de vacances, et c'est devenu un lieu médiocre, sans intérêt mais qui a conservé les prix d'un palace. Une honte ! D'abord, on m'a proposé, pour 250 €, une chambre devant les poubelles et sans vue, dans un bâtiment éloigné, le tout sans la moindre raison. Puis, après avoir protesté, on me donne une chambre meilleure, mais sans vue et petite. Ensuite, c'est l'air conditionné qui ne marche pas, le téléphone non plus, la télévision non plus,… et internet qui fonctionne avec la lenteur d'il y a 20 ans. Certes, le lieu est toujours beau, bien situé, mais on a le sentiment que, par souci d'on ne sait quelle "rentabilité", le groupe Accor, qui a repris l'endroit, le banalise et le transforme en le contraire d'un palace: un endroit pour ploucs où le personnel n'a qu'une consigne: gagner un peu plus d'argent sur le dos des clients. Après 20 ans de divers séjours dans cet hôtel, ma décision est prise: je n'y retournerai plus.
5 out of 5
by A verified traveler from Grand Hotel Villa Igiea Sofitel - Palermo

Flott hotell med nydelig beliggenhet.

Posted Jul 14, 2016
Flott hotell med det mest fantastiske personale som er villig til å gjøre alt for at familien skal ha et fint opphold. Også veldig flott med gratis transport inn til og fra sentrum. Supert basseng. Anbefales.
4 out of 5
by A verified traveler from The People's Republic

Fabulous hotel, a real stand out

Posted Jun 29, 2016
Pros: Truly gorgeous building, nice grounds, polite and helpful staff. Nice pool area with great staff to help with loungers, umbrellas etc.
Cons: A few things about the room were disappointing - scratchy sheets, really loud air-conditioning that wouldn't turn off and a telephone that didn't work
Location: The hotel is in the middle of a distant suburb of Palermo near marina and docks. Didn't see much to do nearby.
Loved pretty much everything about this hotel. It's beautiful with a great view of the bay and the marina. The pool area was small but sufficient for the people who wanted to use it. Yes the food/beverages were expensive compared to the rest of Palermo but entirely in keeping with other 5 star hotels I've stayed at. Just be conscious and check prices before buying. The shuttle bus to the city was excellent and no, I wouldn't have wanted to walk from the hotel either - past the docks and through various dodgy-looking neighbourhoods. Breakfast was part of the room rate, which was a good thing, not just because it was really good and there were tables on the patio overlooking the marina, but because I'm not sure where else you could get breakfast from near the hotel. There were a couple of pizza places near the entrance to the marina but other than that I didn't see any cafes or places like that.
5 out of 5
by Michael from wellington new zealand

Posted Jun 4, 2016 on Hotels
Hard to fault apart from shower over bath which isn't great for older guests
4 out of 5
by A verified traveler from 日本

海の近くにあるホテル

Posted May 10, 2016
Pros: 全体的に清潔で、コンシェルジュの方も親切、安心して過ごせるホテルでした。
Cons: 特になし
Location: 中心地から少し離れてはいますが、近くにあったレストランもおいしかったです
中心地からは少し離れますが、目の前に海が広がっていて心地よいホテルでした。 中心地へはシャトルバスも出ています。 全体的に清潔で、コンシェルジュの方も親切、安心して過ごせるホテルでした。
5 out of 5
by Dimitri

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
5 out of 5
by A verified traveler

Loved it!

Posted Apr 27, 2016 on Hotels
Excellent hotel. Old palace with ambiance, charme and great facilities. Loved it!