3/5 Okay
Samantha
Feb 16, 2020
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t stay here again
When we got to our apartment at the check in time, we entered and knew right away it hadn’t been cleaned. There were dirty towels piled up in the bathroom and bedroom, the linens had not been washed and there was a stench in the room. Furthermore, there was water damage on the floor causing the vinyl flooring and wood underneath to bow up and there was a huge raised bump about 8 inches high running through the apartment. see photos. We called and complained and they said we need to leave the apartment and they would have someone clean it. We just got off of four hours traveling and trains and wanted to rest but this was not possible. When speaking to the manager, I asked for a new room and she said no and I asked for a refund and she said no. Our only option at that point was to leave so the room could be cleaned, however a few hours later when we were out in town the manager called and said she was giving us another room and also free breakfast one morning. I thanked her and was grateful for a new room. The new room was cleaned and the floor was not a hazard so I was happy that they tried to fix it but really this is not a place I would stay again. Photos are how the apartment looked when we walked in.
Stayed 3 nights in Feb 2020
