4/10 Poor
Heather
Traveled with family
May 15, 2023
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
After arriving at the hotel very late at night because our car broke down we we’re desperate for a hot shower. Our room had no hot water. I tried calling the front desk but the phone didn’t work so I went downstairs to request a different room with hot water. I was told this was not possible and that maintenance would be called in the morning. I asked why it was not possible and she then told me that if our room had no hot water then the the entire hotel probably had no hot water. This was absolutely not the case as I found out in the morning when I was given another room to shower in. Whoever the overnight person is needs to learn a little more about how to solve guest’s issues. I don’t feel like it was asking too much to have a hot shower in my hotel room regardless of what time of day or night it was. The daytime staff was lovely and very helpful. This will be our last stay at this hotel however. No hot water and rude and unhelpful staff is a dealbreaker for me.