Ratings based on 589 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Ok
Posted May 22, 2017I forgot my personal pillow there and went back the next day and asked about it and they said that they didn't have it.
So I feel that housekeeping didn't turn it in to lost and found.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
We apologize for the unfortunate incident of you losing your pillow. Please be assured that we are investigating this issue. Any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 days. Our staff is well-trained in these procedures and reliable to follow through, so it is quite concerning that you believe there is a security issue at our property. We hope you will reconsider staying with us again when you return to this area.
Sincerely,
General Manager
Recommended
for Business Travelersby A verified traveler
Out of Town Work Spot
Posted May 19, 2017For traveling for a while out of town on business, this hotel is just fine. Dining options nearby, close to freeways.
Comment from Hotel Management
May 20, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America - Phoenix – Peoria on your business trip. We are glad you were comfortable here and that you liked the convenience of our location. Thanks so much for sharing your experience with fellow travelers online. We look forward to many more visits from you in the future.
Sincerely,
General Manager
Recommended
for Business Travelersby A verified traveler from Tucson, AZ
Fine work hotel
Posted May 19, 2017
Cons: needs a pool
This is a fine work out of town hotel, decent area for food and getting around.
Comment from Hotel Management
May 20, 2017 by General Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America - Phoenix – Peoria. We are happy you had a wonderful stay with us and that you liked the location of our hotel. Thank you for your review. We hope to see you soon!
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveler
Work hotel for a night or two
Posted May 15, 2017Staying here for a couple of nights for work. Been here several times. Rooms and staff are consistent. Not a lot of socializing areas at the hotel itself.
Comment from Hotel Management
May 16, 2017 by General Manager , Hotel Management
Thank you for making the Extended Stay America - Phoenix - Peoria your home away from home. We strive to provide an outstanding experience to all of our guests, and we glad to know our rooms and associates always leaves you with a good impression. Your continued business is the best recommendation there is, and we look forward to your next stay!
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveler
Good Hotel, No Comfortable Outdoor Areas
Posted May 11, 2017This is a good hotel, but there aren't any real outdoor areas, which makes it a little harder to unwind in a group after work.
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Phoenix - Peoria. We are delighted to know you were comfortable here and that you were impressed with most aspects of our hotel. However, I am sorry our location was not ideal for your visit. We appreciate your business and hope to welcome you back soon!
Sincerely,
General Manager
by A verified traveler
No amenities
Posted Apr 23, 2017No pool. No maid service. No fresh towels. No ice machine. No breakfast.
1st time to stay at a place like this and felt like there price should be much less than it was since they do not do many things other places do.
We also had some event that required the attention of four police cars and a fire truck and when we checked in there was a guy look g thru car windows in the parking lot. So not the greatest neighborhoid.
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Thank you for evaluating your stay. Please accept our apologies that we missed meeting your expectations which led to an unsatisfactory experience and regret the inconvenience caused. Your feedback is utmost important to us as it will help us to improve our future guest experiences. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. We also provide towels and linens at the front desk anytime and complimentary during your visit. Please give us another chance to make a better impression on your next visit to our area.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveler from Green Valley, Arizona
Close too Shopping Center"s
Posted Apr 23, 2017
Pros: Friendly and clean
Cons: nothing
Was the best hotel I have stayed in that area, had everything in the room you needed,
very clean and staff very friendly. I would stay there again.
Comment from Hotel Management
Apr 24, 2017 by General Manager , Hotel Management
Wow - Lorraine, thanks for the excellent feedback. It is so great to read you were 100% satisfied with your room and that you enjoyed your time thoroughly while you were here. It was a pleasure serving you at Extended Stay America - Peoria - North, and we look forward to doing so again soon.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveler from Missoula MT
A nice get away!
Posted Apr 12, 2017This hotel is near everything you could possibly need! There's a kitchen too. The bed was very firm, but I was so tired from all the adventures that it didn't matter!
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Stac, thank you for choosing to stay at Extended Stay America - Phoenix – Peoria. It’s our pleasure knowing you had a pleasant experience with us and loved our location and the kitchenette. We hope to have the opportunity of welcoming you back on a future visit.
Sincerely,
General Manager
by A verified traveler
Posted Mar 31, 2017
Hotel needed some TCL! Would not stay there again.
Comment from Hotel Management
Apr 1, 2017 by General Manager , Hotel Management
Thank you for staying with us and taking the time to share your review. We want all of our guests to enjoy their stay, so we apologize for not living up to your expectations. It's our goal to provide an excellent hospitality, and we hope you will give us another opportunity to prove this to you on your next visit.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveler from Seattle
Close to Peoria Sports Complex and P83
Posted Mar 30, 2017
Pros: Laundromat was 24 hours and nice to have on site
Daily Towel exchange as needed was nice since they don't have daily housekeeping
Location and Price
Cons: Air Conditioner didn't cool real well
Rooms (we had two) both had bad odors stemming from the fridges this needs better managed
TV has like 7 stations
Location: Mall, Movie Theater, Restaurants, Peoria Sports Complex
We usually stay at one of a couple other hotels when we visit yearly for Spring Training. This time around the places we were familiar with were all booked. We found this place and figured lets give it a try. Hotel was one backroad and 3-4 minutes from the Peoria Sports complex driving, 15 min walk at a normal pace. Surrounded by restaurants, the mall, banks, stores, etc the location was perfect for our needs. The hotel was pleasant from the outside like an newer extended stay. Parking lot was well lit and no nightly parking charge. We used the laundromat which in the future we realize can actually save extra bags and bag fees when flying in. Bring less clothes, wash them for a couple bucks and it was handy. Vending machines stocked and worked. Check-in was easy. Staff was decent and kind nothing over the top service wise. Rooms were standard for an extended stay, again nothing flashy but did the trick.
Comment from Hotel Management
Mar 31, 2017 by General Manager, Hotel Management
Mark, thank you for sharing the specifics of your stay. We are glad our location was convenient for your trip and that you were satisfied with our service and most of the facilities. However, we are sorry for not meeting all of your expectations. We have shared your concerns with the appropriate individuals in our organization in an effort to improve our future guest experiences. Thanks again for your business, and we hope the positive aspects of your visit will bring you back to our hotel in the future.
Sincerely,
General Manager