Do no book this hotel!!!
Posted Feb 20, 2015
A clear case of false advertisement. The hotel in real does not match the hotel in the pictures and the staff was a complete nightmare to deal with. My girlfriend and I arrived to Rawai after spending a few days in Patong at a lovely boutique resort (Baan Yin Dee) and were in complete disbelief that this was the condition of this "resort".
We checked in just to see what lies beyond the lobby, need less to say, there wasn't anything better to make us want to stay. The 2 pools they boast about, dirty and seemingly not maintained at all. The room, small and cramped, dirty linens, air conditioning not working properly, bathroom dirty and the safe didn't even lock properly.
We immediately voiced our concerns to the front desk which showed no concern for our plight. Other hotels would have immediately upgraded or at least tried to rectify the matter. We walked back to the 'room' and immediately booked another hotel back in Patong. While checking out they didnt even ask if they could help resolve the matter and of course, no refunds. Willingly foregoing the money spent our only request was that they cover teh charge of the taxi back to patong which was approx. $800 BAHT.
I wish expedia would remove this hotel from its search results.