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Grand Hotel Kronenhof

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Featured Image
Indoor Spa Tub
Indoor pool, open 7:00 AM to 8:00 PM, sun loungers
Indoor pool, open 7:00 AM to 8:00 PM, sun loungers
Flat-screen TV, DVD player

Overview of Grand Hotel Kronenhof

VIP Access

Grand Hotel Kronenhof

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
Via Maistra 130, Pontresina, GR, CH-7504

Explore the area

  • Popular LocationBellavita Pool and Spa5 min walk
  • Popular LocationAlp Languard6 min walk
  • Popular LocationEngadin6 min walk
  • AirportSt. Moritz (SMV-Samedan)9 min drive

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About this area

Pontresina

Located in Pontresina, Grand Hotel Kronenhof is connected to the convention center. Alp Languard and Muottas Muragl are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake St. Moritz and Rhaetian Railway. Traveling with kids? Consider Bellavita Pool and Spa and Mineralbad Baths and Spa. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the sledding and snowmobiling.
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Map

What's nearby

  • Bellavita Pool and Spa - 5 min walk
  • Alp Languard - 6 min walk
  • Engadin - 6 min walk
  • Muottas Muragl - 3 min drive
  • Staz Lake - 11 min drive

Getting around

  • Pontresina Station - 11 min walk
  • Lugano (LUG-Agno) - 150 min drive

Restaurants

  • Grand Restaurant — 1 min walk
  • Restaurant Kronenstübli — 1 min walk
  • Gianottis — 2 min walk
  • Nostra Pizzeria — 8 min walk
  • Sportpavillion — 9 min walk

About this property

Grand Hotel Kronenhof

Family ski hotel with 3 restaurants
Jump on the free ski shuttle for a day on the slopes before returning to Grand Hotel Kronenhof for a meal at the restaurant or a drink at the bar/lounge. Additional amenities include an indoor pool and a full-service spa. All 112 individually decorated rooms feature free WiFi and DVD players. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Grand Hotel Kronenhof offers 112 accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Pontresina hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kronenhof Spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Clean & Safe (Switzerland)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (CHF 32 per night; includes in/out privileges)
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free train station pick-up shuttle
  • Free ski shuttle
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 3 restaurants
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 9 holes of golf
  • Access to nearby health club
  • Access to nearby indoor pool
  • Arcade/game room
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Ice skating
  • Indoor pool
  • Pilates classes
  • Private picnics
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • Ballroom
  • Banquet hall
  • Free newspapers in lobby
  • No elevators
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf privileges (optional)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian

Business services

  • Meeting rooms - 9

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room
  • Turkish bath/hammam

More

  • Couples dining
  • Designated smoking areas
  • Fireplace in lobby
  • Romance packages available

Room amenities

Bedroom

  • Bed sheets
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - 11:30 AM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurant.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 45 per pet, per night
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CHF 160.0 per day

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: CHF 800 per vehicle (one way)
  • Valet parking fee: CHF 32 per night (in/out privileges)
  • Pet fee: CHF 45 per pet, per night
  • Rollaway bed fee: CHF 160.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5 stars.

Property is also known as

Grand Hotel Kronenhof
Grand Hotel Kronenhof Pontresina
Grand Kronenhof
Grand Kronenhof Pontresina
Hotel Kronenhof
Kronenhof
Kronenhof Hotel
Grand Hotel Pontresina
Grand Hotel Kronenhof Hotel
Grand Hotel Kronenhof Pontresina
Grand Hotel Kronenhof Hotel Pontresina

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 67 out of 79 reviews
5 - Excellent 85%
Rating 4 - Good. 7 out of 79 reviews
4 - Good 9%
Rating 3 - Okay. 3 out of 79 reviews
3 - Okay 4%
Rating 2 - Poor. 1 out of 79 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 79 reviews
1 - Terrible 1%

4.9/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities
Write a review

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kronenhof is a magical place. It’s truly a magnificent Belle Epoque Hotel in the Mountains. Restored to perfection and beautifully decorated. We really enjoyed our time in Pontresina and the Kronenhof. From the elegant dining to the beautiful Spa. We will definitely come back to this place. Surprise Management / Special Occasions: We were celebrating our 30th Birthday in the hotel. Our father arranged the day before with the reception a Spa Treatment. It should have been a surprise. However, we were not informed by the staff about that gift. Our dad called us on our Birthday and asked us: « How we like the treatments that he chose for us? » Since we didn’t know anything about it, we were a bit confused and my dad became upset. Since he highlighted the importance to the Kronenhof Staff. I went during breakfast to the reception and tried to understand the situation. I received the answer: « You should contact the Spa ». Since I was in the middle of eating it was not an option. After a while the reception started to understand the situation and made the outmost to rearrange the appointments. Improvement Advice to Kronenhof: Since you have a lot of guets that celebrate anniversaries or birthdays in your hotel. I would personally suggest you to put more focus on that and when something goes wrong at least offer a glass of champagne or tea time. I honestly felt a bit stressed that morning. Rearranging my plans last minute.
Stayed 2 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional couples stay
Very pleasant stay with all the luxury you can think of. Great was also that you get a free pass for all the cable cars in the region. The SPA area is nice and welcoming. We recommend the SPA treatment since we had great massages with Fatima.
Stayed 2 nights in Sep 2020

5/5 Excellent

Stayed 4 nights in Aug 2020

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Old style impressive Hotel
An impressive hotel in a wonderul area. Great garden and modern, lage wellness area. The staff was very friendly. Unfortunately, we got a room that is in need of renovation. Apparently, there are renovated rooms - make sure you get one of these at reservation.
Stayed 2 nights in Aug 2020

1/5 Terrible

Traveled with group
Disliked: Staff & service
Do not visit this property if you are not white/ Caucasian. The bar staff and the restaurant staff are not used to attending guests (of color) who can afford 700 dollar night stay in this property. We felt awful when most of the wait staff picked up ‘not so friendly’ tone when greeting us. The tone continued during the order taking process also. This experience bothered us a lot especially since this was supposed to be a getaway from our day to day work drama/ tension but instead we are carrying back this burden of having faced racism in Switzerland for the first time now. We are both well educated professional individuals and we treated all staff with respect like we always do. We were not expecting this at all. Just terrible!!! Thank god for google. Apparently Oprah had mentioned something about the Swiss racism she faced when she wanted to purchase a bag at an expensive store and the staff refused to show it to her not realizing it was Oprah they were being racist to. Go figure!! Wake up people!! Please look into other hotels and make sure you check the reviews if you are someone of color planning a stay in this property.
Stayed 2 nights in Feb 2020