- Liked: Cleanliness
- Disliked: Staff & service
Loved the rooms, decor etc Late night arrival - cold tired amidst the COVID crisis, the young man (didn't catch his name, blonde, had a tweed or plaid suit on) was very pretentious and rude! We had a challenge with our CC - had booked a room - same night, and because we had been traveling between Seattle to Eugene & back amidst all the chaos I believe the bank put a fraud alert on our account. Took a moment to figure that out, As we were working through those details, he stated that's not my problem (when we were trying to explain the situation as to why our card was not allowing the "incidentals" being charged - which, in my opinion was high $130 - so be it but the rude pretentious attitude was unnecessary! It was our first, and unfortunately the last time we will stay at the Heathman!