Porto da Cruz Vacations from $437

The staff is way too courteous in this hotel. Valter made sure that our stay was perfect, and help us book some nice tours. Everyone was really polite and helped cover the few shortcomings the rooms had.

The mountain view and Ocean views were impressive. Excellent service, food, great waiters - the best and so neat the city centre. Beautiful hotel and staff. Clean and great facilities with infinity pool and spa.

We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!

The Hotel and staff were really charming. Location excellent and enjoyed sitting outside with a drink watching the tourists having their picture taken with ‘Winston’ buzzy little town with good connections to Funchal. Will happily come back. Food was also very good