1/5 Terrible
STEPHEN
Traveled with family
Jul 1, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked through Expedia and on their listing it stated a deluxe 2 queen bed could fit 5 people. Roll away bed available with surcharge. We asked for one which they replied they don’t carry them. So my son slept on the floor for 4 nights. I asked for extra pillows and blankets to which they gave us 1 fitted sheet (why a fitted sheet?) and 1 thin blanket and told us the pillows were saved for the pullout sofa rooms. We had to go out and buy a sleeping bag. Room was dirty when we got there. Housekeeping does not come at all. We were told they only come at the end. You have to go and get your own towels and toilet paper. Asked for a broom to sweep the floor that never came. Walls are super thin (neighbor was allergic to avocados). AC is vented to the neighboring balcony so when they smoked on their balcony all of it got sucked up into our AC and dispersed into our nonsmoking room. I’ve stayed here before but this was by far the worst stay. On Day 1 I asked to speak to a manager because I had a receipt saying I paid for 1 night when I booked the room. No one was ever available. I’ll never go back. I’m not one to complain but at $430/night I expected a little more than what you were given. Car service was awesome though.
Stayed 4 nights in Jun 2022