This was by far the worst hotel I've ever booked. We booked three rooms for a getaway with friends.
Pro: the skeleton crew of staff on site is doing the very best they can. They are helpful and as attentive as possible considering how short staffed they clearly are. One team member contacted me via text to check-in with us after knowing what a poor experience we had upon arrival.
Cons separated by each reservation:
Room #1 - our friend got trapped in the hotel room bathroom because the door was broken. Maintenance had to be called and he was able to get out 15 minutes later. The door was never truly fixed, but functional for the remainder of the trip. This non-smoking room also smelled like cigarette smoke but it wasn't reported because it was the only room we had as a "home base" while waiting for the other two reservations to be ready, which were not ready until an hour or two after check-in time.
Room #2 - Their stay was eventually comped by the hotel because they ended up having to move to three different rooms because of maintenance issues with each one (broken AC, broken shower door, etc).
Room #3 - Broken closet door, but otherwise the room was entirely adequate until about 1AM when we woke up because we witnessed (heard) an adult video being shot in the adjacent room. This sounds crazy - we thought so too! But we heard the crew and also heard them exit after we called security.
This property has potential, but Hilton needs to invest in staff and many updates.
