Best Resorts in Richmond

"Room was clean staff was farely friendly"

"Traveled with our dog. It was hassle free, and they were very accommodating. Would definitely stay again."

"Awesome front desk service! We were there for a dance competition snow storm came. Very accommodating- clean room comfortable beds. Excellent location. All around very comfortable stay!"

"Reserved a 2 queen, they gave us a king and pull out. Would not switch or give us a refund. The pull out was peer springs, no mattress."

"Excellent hotel."

"When we arrived and checked in we went to our room and when we unlocked the door with our card there was someone still using the room. So we went back to the front desk to tell them there was someone still in the room the staff had no clue that there was someone still in the room. The person at the front desk got us another room and when we got in that room it didn't look like it was even cleaned. There was hair in the sheets of the bed and hair all over the bathroom floor. And when we checked out we told the person at the front desk about it and all she said was oh I'm sorry to hear that and pretty much just sent us on our way. We will never go back to the Quality Inn St Cloud West in St cloud MN."

"Our room temperature was 65 degrees at check in late in the evening. No response when front desk was called. Next morning it was 58 degrees. Front desk response was "I'll make a note for the manager when he comes in." No maintenance response. The body wash dispenser was empty. There was debris in the kitchenette sink."

"Yes"

"staff at the front desk can do better"