Dear Tommy,Thank you for your review following your stay at Red Roof Inn & Suites San Angelo. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the property was disgusting, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Raymond,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites San Angelo. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good location and affordable rates. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Hello Joshua,I sincerely apologize that your stay at our Red Roof Inn & Suites San Angelo didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Hello Kimberly, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites San Angelo and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Maria, Thank you for your feedback following your experience with us at the RED ROOF INN & SUITES SAN ANGELO. In response to any hindrances highlighted we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hi Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn & Suites San Angelo. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel, our apologies for any inconvenience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. To uphold our company’s high standards I’ve shared your encounter with management to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

Hello Mildred, Thank you for your kind words regarding our staff. The issues you brought to our attention regarding no signal on the television, garbage on the grounds, noise disturbances and insects are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I will relay your concerns to management in an effort to have them addressed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Thank you for sharing your concerns and I hope you have a good day. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

Thank you for taking a moment to leave a review, Mike. Myself and the staff at the Red Roof Inn & Suites San Angelo were disappointed to see your 1/5 score following your stay. You indicated that the noise disturbance described hindered your experience and that after various means of trying to get the issue resolved you were unsuccessful, which was saddening to read. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.With thanks, Gabrielle RediResponse Specialist

Dear Selene,Thank you for taking the time to complete our guest survey. Myself and the staff at the RED ROOF INN & SUITES SAN ANGELO are disappointed to see that you had a less than satisfactory experience prompting your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Regards,LintonRediresponse Specialist