I had a bad experience on this hotel. At arrival front desk offered us to buy tickets to the Poas Volcano so they pulled a computer for me to put all my credit card information to make the payment for the tickets. I trusted them so I put all the credit card information on their computer. My mistake was that I didn’t make sure they closed the page before I left. This was the only place I used my credit card. Next day I had almost $3,000 USD on fraudulent transactions I didn’t recognized. Thank God my credit card company didn’t approve all those transactions and they were declined so make sure not to buy or give any credit card information on this hotel. The hotel is amazing, the animals, the views, the location, the rooms. Everything is beautiful but unfortunately I can’t give them 5 stars because of what happened.