- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and spa
My wife and I returned to this hotel and spa after a previous one-week stay five years ago. We loved it then and we loved it again this trip. The location is convenient for the airport (c. 20 minutes taxi) and Santiago (c. 10 minutes taxi). All of the staff were friendly and professional, giving us good advice on places to go and ordering taxis etc. The room was quiet, clean and bed very comfortable. TV has only 2-3 English channels (news), so we used subscription services (Amazon/Netflix) on our tablets via the free wifi for entertainment. There is a fridge with drinks, but no tea/coffee making equipment. We did not miss this as the hotel bar is excellent, and the neighbouring communal sitting room with log fire very comfortable. There is a wide selection of food at breakfast. The restaurant is not cheap, but it is excellent quality. The bar is less expensive and serves a good range of snacks and light meals. I am not a 'spa person', but I love this one, with a great range treatments to experience: jacuzzi, various water pumps, contrast and essence showers, swimming pool, Turkish bath, sauna and ice room. The booking system avoids overcrowding and the staff did their best to accommodate our preferred schedules. The grounds provide quiet relaxation in the summer and short walks along the river. High quality and highly relaxing, we will definitely return again.