Overview of Hotel Family

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Guest reviews

166 reviews
Guests rated this property 3.2/5 for cleanliness.


  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available


What's nearby

Popular LocationRua 25 de Marco19 min walk
Popular LocationSalomon's Temple20 min walk
Popular LocationMunicipal Theatre of São Paulo16 min drive
AirportSao Paulo (GRU-Guarulhos - Governor Andre Franco Montoro Intl.)39 min drive

Choose dates to view prices

  • Double Room

    Room amenities

    • 161 sq ft
    • Sleeps 2
    • 1 Double Bed
    More details
  • Twin Room, 2 Twin Beds

    Room amenities

    • 161 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Triple Room

    Room amenities

    • Sleeps 3
    • 3 Twin Beds
    More details
  • Quarto Twin, 2 camas de Solteiro-

    Room amenities

    • 161 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More details

About this area

Sao Paulo

Located in Bras neighborhood, Hotel Family is connected to a shopping center. Sala Sao Paulo Concert Hall and Municipal Theatre of São Paulo are cultural highlights, and travelers looking to shop may want to visit Rua 25 de Marco and Paulista Avenue. Looking to enjoy an event or a game while in town? See what's going on at Allianz Park.

Popular Location

What's nearby

  • Rua 25 de Marco - 19 min walk
  • Salomon's Temple - 20 min walk
  • Sala Sao Paulo Concert Hall - 13 min drive
  • Liberty Square - 15 min drive
  • Municipal Theatre of São Paulo - 16 min drive

Getting around

  • Bras Metro Station - 16 min walk
  • Sao Paulo Bras Station - 19 min walk
  • Sao Paulo (GRU-Guarulhos - Governor Andre Franco Montoro Intl.) - 39 min drive


  • Hotel Family Paulista — 1 min walk

About this property

Hotel Family

Shopping hotel connected to a shopping center in Sao Paulo with restaurant
Along with a restaurant, this smoke-free hotel has a 24-hour front desk and free newspapers. WiFi in public areas is free. Additionally, a hair salon, a TV in a common area, and a porter/bellhop are onsite. All 223 rooms provide free WiFi, minibars, and TVs. Other amenities available to guests include ceiling fans, hair dryers, and showers.
Hotel Family offers 223 air-conditioned accommodations with minibars and hair dryers. Guests can surf the web using the complimentary wireless Internet access.
Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
Roundtrip airport shuttle (surcharge)

Food and drink

Breakfast available for a fee: BRL 34.99 per person
1 restaurant

Things to do



Free newspapers in lobby
Reception hall

Guest services

24-hour front desk
Daily housekeeping
Hair salon
Luggage storage

Languages spoken



If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility


Smoke-free property
TV in lobby

Room amenities


Air conditioning
Ceiling fan


Free toiletries
Hair dryer


25-inch TV

Food and drink






Check-in from 2:00 PM - 5:30 PM
Minimum check-in age - 18


Check-out before noon

Renovations and closures

This property is closed from 10 May 2020 to 2 June 2020 (dates subject to change).


Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Diners Club

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: BRL 34.99 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No onsite parking is available.

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels from Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family Sao Paulo
Hotel Family Hotel Sao Paulo

Frequently asked questions

Can I cancel my reservation for free at Hotel Family and receive a full refund?
Yes, Hotel Family offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Family cancellation policy on our site for more details about any exclusions or requirements.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Family?
This property doesn't offer parking.
What time is check-in at Hotel Family?
Check-in is from 2:00 PM–5:30 PM.
What time is check-out at Hotel Family?
Check-out is at noon.
Does Hotel Family provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Hotel Family located?
Located in Bras, this hotel is within 2 mi (3 km) of Rua 25 de Marco, Municipal Theatre of São Paulo, and Sala Sao Paulo Concert Hall. Liberty Square and Expo Center North are also within 3 mi (5 km). Bras Metro Station is 16 minutes by foot and Sao Paulo Bras Station is 19 minutes.

Guest reviews

Guest rating
5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Disliked: Property conditions & facilities

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2020


  • Liked: Cleanliness, staff & service


Foi boa

Stayed 2 nights in Feb 2020


  • Liked: Staff & service
  • Disliked: Property conditions & facilities

Não gostei do lugar pelo preço tinhawkuesermas em conta. Achei velho no site só mostrava fotos de um hotel novo chuveiro pouca a.gua ar velho só gostei do café da manhã não voltarei achei caro pra o que oferece

Stayed 2 nights in Jan 2020


  • Liked: Staff & service
  • Disliked: Property conditions & facilities, room comfort

Preço abusivo

Preço abusivo de caro. Hotel não vale o que é cobrado. Café da manhã péssimo tudo parece cru. Ovos fritos demais. Não tem elevador. Eles ajudam com a mala para subir. Me hospedei com duas crianças e tive que descer tudo sozinha. Localização é boa. Piscina tem cheiro ruim. E acabamento péssimo. As bordas parecem navalhas. Não me hospedaria novamente

Stayed 1 night in Dec 2019