Ratings based on 58 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from MA

Dirty room - GM needs to value customer

Posted Jul 23, 2016
Pros: Not much!
Cons: Better general manager who cared about customer satisfaction. Corporate mgmt should check-out state of rooms.
Location: Scranton, PA Visit Streamtown and coal mines
Dirty stove Dirty vanity area Sticky kitchen floor Air conditioner sounded like jet engine Mattress was either really old, or cheap very uncomfortable Going to room hallway smelled like garbage
5 out of 5
by Michael from NY

STAFF WAS GREAT!!!

Posted May 3, 2016 on Hotels
We were very happy with our stay. It was our sons birthday and the staff went above and beyond. They even gave him a card and cupcakes when we were checking out. GREAT PEOPLE!!!WOULD RECOMMEND TO ANYONE!!!Thank you
5 out of 5
by A verified traveler

Best surprise is no surprise

Posted Apr 7, 2016
Pros: Good breakfast included and a nice array of evening offerings.
Cons: Elevator was pretty slow.
Location: Came for a funeral. No time for sightseeing.
Everything was clean, operational and comfortable. It was nice not to have anything that we expected missing or not functioning properly. Shower water was warm and good pressure. Heat/air was responsive. Though we couldn't take advantage, they had a "food truck" night, offering a variety of popular local fare, included in the stay.
4 out of 5
by walter from New Jersey

Great free breakfast, thin walls, worn bed

Posted Feb 18, 2016 on Hotels
The people that work there, all of whom we came in contact with, were great. Good location. Pool water needs to be warmer. Breakfast was free (only hotel with a free breakfast at a reasonable rate) and it was very tasty, especially fresh waffles, the gravy for the biscuits, scrambled eggs as I would make at home. Main bedroom was small and the bed sank in the middle, so a little tough to get good sleep. Walls are thin, could hear anytime someone used the ice machine and could hear people in the room next door. Tvs could be bigger. Cleanliness was good.
Comment from Hotel Management
Apr 30, 2016 by Patricia, Hotel Management
Thank you for your comments about your recent stay at our hotel. I am glad you enjoyed your stay with us and will address your concerns with the staff.
5 out of 5
by Latrice from Harlem, New York

Great stay

Posted Feb 18, 2016 on Hotels
It was great. The hotel staff was very delightful.
Comment from Hotel Management
Apr 30, 2016 by Patricia, Hotel Management
Thank you for your comments. I am so glad you enjoyed your stay at our hotel.
5 out of 5
by A verified traveler

Posted Oct 19, 2015
Very nice hotel, well situated in Scranton. Went there for the Steamtown marathon and had a great stay.
Comment from Hotel Management
Nov 3, 2015 by Danielle Conway, Hotel Management
Thank you very much for the great feedback! We wish you the best of luck in the marathon. We hope you stay with us again!
3 out of 5
by James

Posted Sep 28, 2015 on Hotels
Comment from Hotel Management
Dec 12, 2015 by Chelsea, Hotel Management
Thank you
5 out of 5
by Yechil Benjamin

Posted Sep 1, 2015 on Hotels
Comment from Hotel Management
Dec 2, 2015 by Holly, Hotel Management
Thank you for taking the time to respond.
5 out of 5
by Yechil Benjamin

Posted Aug 31, 2015 on Hotels
Comment from Hotel Management
Dec 4, 2015 by Holly, Hotel Management
Thank you for taking the time to respond.
5 out of 5
by Timothy from Philadelphia Pa

Marvellous

Posted Aug 16, 2015 on Hotels
I took my family out there to visit family & they didn't want to leave the hotel. The only thing we couldn't enjoy the breakfast cause we don't eat pork.
Comment from Hotel Management
Dec 4, 2015 by Holly, Hotel Management
Thank you for taking the time to respond. I am glad your family enjoyed the hotel. I will let my manager know about offering more hot items that are pork free.