Shephall Vacations from $761

The staff was very friendly and the amenities provided were excellent! I would certainly stay again!

Simple hotel (light on amenities), very good location. Room was very clean, well styled, and comfortable bed. The bath tub/shower are raised up, so for mobility impaired people might be a challenge. The staff were exceptionally kind and courteous. Truly an outstanding experience.

For starters the manager of the properrty could have been more professional. The staff should not sleep on the lobby couch at night. Also, they did NOT know anything about london and told us as visitors to Google. WHO DOES THAT?! It's their job to know about the area. Second, the hotel images of the surrounding area is very misleading. Its the trashy place i've ever seen. Last, the cleaning lady of Friday is very nice!

Okay stay... We chose to stay here due to the opening offer discount, which we were happy with the hotel for what we paid, but would have been disappointed if we had paid more! One issue was the room bed size - we paid more for a king size bed, however, according to their very own receptionist, on the hotels booking system there is no differentiation between a double and a king. Therefore, they charge you more for a king when there's no difference to a double. The bed was 2 single divans pushed together (with one mattress though), so is a king size... So, just book the double to get a king size bed! The receptionist was very rude when we asked to check the room and spoke to myself and my partner in an aggravated manner. Had I been a lone female, I would have felt uncomfortable. Not professional for what is meant to be a 4-star hotel. We were also given a connecting room without being asked if we were okay with that - which we weren't really, it is London! In the rooms, none of the bathroom sinks have a plughole. Therefore, you cannot fill up a sink to wash your face/have a shave. This is likely because they have installed sinks with no overflow hole, therefore you could flood the room if you left the tap on. Our sink also had no hot water. When we reported it at the end of our stay (as we just put up with it), there was no apology. The room was very clean and the location is really nice for a change in London.

Townhouse is beautiful and the staff are really friendly. The room was quite cold though and we couldn't get the heating to work on our first night. TV in rooms are very dated and we couldn't cast to them or stream anything thst was a bit disappointing.