I wanted a countryside Italian vacation but unfortunately was unable to pick up my car due to unforeseen circumstances of my bag being stolen over a bank holiday weekend before we flew out the Monday. We had to take public transport and was delayed due to weather but the hotel did provide bus timetable and offered to pick us up by taxi from Siena. We declined as transport was unpredictable. After a €25/30 taxi to the hotel we discovered it is literally no where close to anything. Over an hour walk down country lanes to the closest restaurant and over 6km drive to local shop. We were physically unable to stay here and very upset by this. We could swallow unable to stay for a night due to weather but after paying for 4 nights upfront and not spending more than 20 minutes due to the fact that it is very isolated we were offered 0 refund for not staying at all. I understand the description says countryside and gives distances from local towns but be aware that it is terribly isolated. For me even a countryside retreat should have somewhere to provide food or refreshment within a 30 minute walk or should make this more apparent on the site. I was terribly disappointed and left a very sour taste in my mouth. Do not go if you want to go out for Italian food or have some wine. Driving is a must.
Comment from Hotel Management
Jul 6, 2016 by Linari Girls, Hotel Management
Thank you for your review. As you wrote, we are in middle of countryside surrounding Siena and, normally, peaceful position and quiet country atmosphere are very much appreciated by travelers. We are so sorry about all of your misfortunes but as you wrote we've tried to make your stay more comfortable: as you were travelling without a car, we offered you all of our help with public transport but you declined this. More than that your booking was for a not refundable rate. We are very sorry, but we've tried to do everything we could in order to help you. Refunds are not normally accorded if problems are not depending from us and this is the case.
We really hope that during your next holiday in Tuscany you’ll be able to travel across our amazing countryside, enjoying it!