Ratings based on 2,258 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from wa

DC

Posted Aug 23, 2017
Pros: The pool and the breakfast
Cons: Updating the hall ways and having an easy access to the lobby from the rooms. It was hard having to key code so many doors.
The hotel was undergoing renovations and we did have a problem with the water leaking from the second floor on us as we were on the first floor. The kids loved the pool and the breakfast was very nice. They let you in the breakfast area all day which is very nice for late night snacks for the kids and drinks for the adults. The shuttle to the metro station to catch the subway into DC was very nice and they pick you up as well. I know some folks complain that the last pick up is at 9 pm, but since the DC mall exhibits close at 6 pm it was not a problem. Due to the price of the metro I would recommend the travel time to start on or after 9:30 am
2 out of 5
by A verified traveler from Virginia, USA

OK for the price

Posted Aug 23, 2017
Pros: Just the best price for a business trip. That's about it.
Cons: Just about everything. But despite renovations, EVERYTHING could have been cleaner and better maintained.
Location: Shopping and restaurants closeby.
This Best Western is being renovated, but seems like that's an excuse for poor maintenance and poor cleanliness. It's close to shopping and restaurants, but you wouldn't want to walk. The view is of I-95 ramps.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great Value For a Family

Posted Aug 20, 2017
Pros: The front desk agent named Stella was exceptionally nice and helpful! Pool was big and had a lifeguard!
Cons: Clarification on deposits especially if using a third party to book the reservation.
Location: Close to metro and easy ride to all the museums and D.C. attractions.
We stayed at this hotel for three nights and was pleasantly surprised with the updated room. The breakfast buffet in the morning is a great value if you are traveling with kids. Tons of hot and cold items available and was really good! Great location and the shuttle to the metro was an excellent perk!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2017
great breakfast, easy location off of the highway, and the shuttle was nice to not only the Metro, but they allowed us to take it to other places with in 3 miles of the hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Breaux Bridge LA

Super Nice & Budget Friendly

Posted Jul 30, 2017
Although the hotel was under renovation, it was an awesome place to rest after a long drive! The staff was courteous, professional, & helpful! The bed was the most comfortable I have ever slept in. Breakfast was a full breakfast & a welcome change from Continental!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pgh, PA

Posted Jul 28, 2017
Nice hotel. Shuttle service to and from Metro was very convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Free breakfast and good location

Posted Jul 24, 2017
Complimentary breakfast is offered which is great when you're on a family trip. Located near the metro station and with many restaurants and stores in the surrounding area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Young lady at the front counter was awesome, very helpful. Close to Metro and Highway.
Comment from Hotel Management
Jul 19, 2017 by Imran Ali, AGM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Springfield. We appreciate your patronage and feedback as we strive to lead the industry in customer care. At your service. Imran Ali AGM
3 out of 5
Recommended
for Everyone
by A verified traveler from M

Business Trip

Posted Jul 15, 2017
Frequent traveler and have stayed here before. The breakfast is quite good for this class of hotel. The internet can be spotty depending on the room and the number of people using it. The pool is nice and well maintained. They were refurbishing (floor by floor) during my stay, so the decor will likely be improved - not that it was bad to start with. Indicates the management is keeping up with the facility before it becomes "worn out".
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
Hotel could use some serious updating rooms could use some paint and updating of the wallpaper it looks very cheap it was great having a full breakfast buffet and bar totally made up for non upgraded items pool area was great pool a little dirty but love the fact that they had an on-site lifeguard