Ratings based on 446 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Try central to all sites

Posted May 21, 2017
The stay was perfect for a short one staff was very courteous and the room was a nice size for a European hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by xmas markets

Posted Dec 18, 2016 on Orbitz
Relaxing and quiet for a short stay and staff very helpful and engaged - rooms a bit small
5 out of 5
by A verified traveler

Wonderful trip to Strasbourg

Posted Dec 10, 2016 on Hotels
Staff was superb. Went for Christmas Markets and we weren't disappointed. Hotel was excellent. Beautifully decorated. Staff was very acommodating and helpful with making dinner recommendations and helping us find our way around.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your trust. We are glad to read that you enjoyed the Christmas Markets, our hotel and it decorations as our professional staff. We hope to welcome you in the Christmas Town soon, Sincerely, Laetitia Arnold, Client Experience Manager
5 out of 5
by A verified traveler

Perfect for the Christmas Market

Posted Dec 3, 2016 on Hotels
The hotel stay could not have been better!
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your comment. We are glad to read that you enjoyed your stay and that it have not been better. We hope to see you again soon in the Christmas Town, Best regards, Laetitia Arnold, Client Experience Manager
5 out of 5
by A verified traveler

fabulous hotel with great location

Posted Nov 6, 2016 on Hotels
Great location, with easy access and parking....and wonderful service. Highly recommend staying here.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your nice review. We are glad to read that you enjoyed our service. We hope to see you in Strasbourg soon, Sincerely, Laetitia Arnold Client Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 24, 2016
Great place for work travel. Clean, quiet, multi-lingual.
Comment from Hotel Management
Oct 27, 2016 by Laetitia Arnold, Hotel Management
Dear Chelsea, Thank you for reviewing your recent stay with us at Sofitel Strasbourg. I am so pleased to hear that you enjoyed your recent stay in Strasbourg. Your comments are greatly appreciated and I look forward to welcoming you back to visit again soon! Best regards, Laetitia Arnold, Responsable Expérience Client
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic motel right in the heart of town

Posted Oct 14, 2016
The motel is a short walk to everywhere in Strasbourg and its rooms are great, but it's most important asset is its staff. They really work hard to make your stay as comfortable as possible. Stefania was so helpful to us and even made the effort to greet us by name when we walked through reception. Stefania was terrific, but all the team were also great, sorry I don't have all your names. Any request was met with genuine enthusiasm and interest in helping us out. Thankyou again.
Comment from Hotel Management
Oct 27, 2016 by Laetitia Arnold, Hotel Management
Dear guest, In Sofitel Luxury Hotels, we do our best so that every minute spend with us is a pleasure. We are glad to read that you enjoyed the hotel and our team, especially Stefania. I hope that we will have the opportunity to welcome you back in the near future and thank you once again for taking the time to share your appreciation with us. Yours sincerely, Laetitia Arnold Client Experience Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 3, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Amman, Jordan

Incredible Customer Service

Posted Sep 10, 2016
We stayed for one night. Very nice and helpful staff. They let us park the car for free. They put our luggage in the car while we toured the city after check-out. We booked another night on the way back of a Euro trip.
Comment from Hotel Management
Sep 12, 2016 by Laetitia Arnold, Responsable Expérience Client, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Ile. Thank you for your positive feedback regarding the "very nice and helpful staff”. I will share your comments with our team. Thank you once more for your feedback, hope to welcome you back in Strasbourg in the nearest future. Laetitia Arnold, Responsable Expérience Client
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great location

Posted Sep 10, 2016
Not a 5 star hotel....older hotel....had a Jr. Suite....not very big and a weird configuration. If it was a 4 star.... expectations would not have been as high. Front desk people were friendly.
Comment from Hotel Management
Sep 12, 2016 by Laetitia Arnold, Responsable expérience client, Hotel Management
Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Strasbourg Grande Ile. I am sorry that your experience did not meet your expectations. I noted that you have been disapointed by the size of the room. Our hotel was built in 1964 (this is the first Sofitel in the world! ) , and we must thereby cope with the original size of the rooms. Thank you once more for your feedback, hope to welcome you back in Strasbourg in the nearest future. Laetitia Arnold, Responsable expérience client