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Oakwood Hotel & Residence Surabaya

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Featured Image
Indoor pool, open 6 AM to 9 PM, sun loungers
Terrace/Patio
Egyptian cotton sheets, premium bedding, down comforters
Egyptian cotton sheets, premium bedding, down comforters

Overview of Oakwood Hotel & Residence Surabaya

Oakwood Hotel & Residence Surabaya

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

  • Popular LocationGalaxy Mall9 min walk
  • Popular LocationSepuluh November Institute of Technology2 min drive
  • Popular LocationAirlangga University3 min drive
  • AirportSurabaya (SUB-Juanda)16 min drive

Choose dates to view prices

About this area

Surabaya

In the business district, Oakwood Hotel & Residence Surabaya is in an area with good shopping. Galaxy Mall and Grand City Surabaya are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Surabaya Zoo. Suroboyo Carnival Night Market and Ciputra Waterpark are also worth visiting.
Popular Location

What's nearby

  • Galaxy Mall - 9 min walk
  • Sepuluh November Institute of Technology - 2 min drive
  • Airlangga University - 3 min drive
  • Rumah Sakit Umum Daerah Dr. Soetomo - 5 min drive
  • Submarine Monument (Monumen Kapal Selam) - 7 min drive

Getting around

  • Surabaya Pasar Turi Station - 10 min drive
  • Surabaya (SUB-Juanda) - 16 min drive

Restaurants

  • Spice — 1 min walk
  • Deckside — 1 min walk
  • Holycow — 5 min walk
  • Common Grounds — 7 min walk
  • Din Tai Fung — 8 min walk

About this property

Oakwood Hotel & Residence Surabaya

5-star luxury hotel, walk to Galaxy Mall
Along with a restaurant, this hotel has an indoor pool and a fitness center. Free WiFi in public areas and free valet parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area. All 144 rooms boast tablet computers and offer free WiFi and Tempur-Pedic beds. Free wired Internet and MP3 docks are standard, as are Smart TVs with cable channels.
Oakwood Hotel & Residence Surabaya offers 144 air-conditioned accommodations with tablet computers and MP3 docking stations. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Indonesian
  • Japanese
  • Malay

Business services

  • Computer station
  • Meeting rooms - 4

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Tempur-Pedic bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 42-inch Smart TV
  • Cable channels
  • MP3 dock
  • Premium channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Paper towels

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for IDR 350000.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 500000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 500000 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 6 AM to 9 PM
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Oakwood Hotel Surabaya
Oakwood Surabaya
Oakwood & Surabaya Surabaya
Oakwood Hotel Residence Surabaya
Oakwood Hotel & Residence Surabaya Hotel
Oakwood Hotel & Residence Surabaya Surabaya
Oakwood Hotel & Residence Surabaya Hotel Surabaya

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 6 out of 8 reviews
5 - Excellent 75%
Rating 4 - Good. 1 out of 8 reviews
4 - Good 13%
Rating 3 - Okay. 1 out of 8 reviews
3 - Okay 13%
Rating 2 - Poor. 0 out of 8 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 8 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality
Stayed 1 night in Mar 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth for the money
New and clean hotel. I enjoyed the comfortable stay. Foods at the restaurants are nice too.
Stayed 2 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2019

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
New and clean hotel
Stayed one night at Oakwood for the 1st time. New and clean hotel. Near to the Galaxy Mall shopping. Only disappointment was the Spa was not available but it was advertise on the website. Enjoyed the peace and quiet having a drink at the poolside.
Stayed 1 night in Sep 2019