Zoom Hotels

Star Rating
3 out of 5
Photo gallery


3.7 / 5Good
20 reviews


  • Free WiFi
  • Free Parking
  • Air Conditioning
  • Restaurant


What's nearby

  • Popular Location
    Royal Plaza Surabaya
    4 min drive
  • Popular Location
    Petra Christian University
    5 min drive
  • Popular Location
    Surabaya Zoo
    7 min drive
  • Airport
    Surabaya (SUB-Juanda)
    29 min drive

Choose dates to view prices

Book online or call:

  • Standard Room

    Room Amenities

    • Sleeps 2
    • 1 King Bed OR 1 Twin Bed
    More details
  • Superior Room

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed OR 1 Twin Bed
    More details
  • Deluxe Room

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details

About this area


Located in Surabaya, Zoom Hotels is in the city center and near the airport. Travelers who have shopping on the agenda can visit Royal Plaza Surabaya and Surabaya Town Square. Surabaya Zoo and Suroboyo Carnival Night Market are also worth visiting.

Visit our Surabaya travel guide
Popular Location

What's nearby

  • Royal Plaza Surabaya - 4 min drive
  • Petra Christian University - 5 min drive
  • Suroboyo Carnival Night Market - 6 min drive
  • Surabaya Town Square - 6 min drive
  • Surabaya Zoo - 7 min drive

Getting around

  • Surabaya Gubeng Station - 25 min drive
  • Surabaya (SUB-Juanda) - 29 min drive

About this property

Zoom Hotels

3-star hotel near Royal Plaza Surabaya
A restaurant, a coffee shop/café, and a 24-hour business center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, concierge services, and dry cleaning. All 80 rooms offer free WiFi, room service, and coffee makers. Other amenities available to guests include safes, phones, and desks.
Zoom Hotels offers 80 air-conditioned accommodations with safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Rollaway/extra beds (surcharge) are also available.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Roundtrip airport shuttle (surcharge)

Food and drink

1 restaurant and 1 coffee shop/café
Room service available

Family friendly

Dry cleaning service
Laundry facilities
Rollaway/extra beds (surcharge)


Free newspapers in lobby

Guest services

24-hour front desk
Concierge services
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken


Business services

24-hour business center
1 meeting room





Room amenities


Air conditioning
Rollaway/extra beds (surcharge)


Free toiletries
Hair dryer (on request)

Food and drink

Coffee/tea maker
Electric kettle





Check-in between 1 PM - 2 PM
Minimum check-in age - 18


Check-out before noon


  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 150000 per night.
  • Cribs (infant beds) are not available.

Property payment types


Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: IDR 150000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Property is also known as

  • Zoom Hotels
  • Zoom Hotels Surabaya
  • Zoom Surabaya
  • Zoom Hotels Hotel Surabaya
  • Zoom Hotels Hotel
  • Zoom Hotels Hotel
  • Zoom Hotels Surabaya
  • Zoom Hotels Hotel Surabaya

Frequently asked questions

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

4/5 Good

  • Liked: Staff & service


  • Disliked: Cleanliness, room comfort

What a waste!

Really thrilled when I arrived at the lobby as I was greeted by the chic interior decor, friendly staff, and swift check-in. But my excitement was gone as soon as I stepped into the bathroom. Dirt build-up, soap scum, stains on the floor, walls, and window. Towels with grayish torn edges. Right after my shocking moment in the bathroom, I found dirt and stains again on the bed sheet and bed cover. The staff assisted me to move to other room upon my request. But apparently, the second room was not any better either. I even found long hair on the bed sheet along with unsightly stains again. Bathroom? A big yellow stain right in the middle of the shower area floor. You definitely won't miss such a big stain if you did clean your bathroom (just saying). Not even basin was cleaned properly as the edge around the hole was really gross. Since my partner and I only stayed for one night, we only asked for a clean bed sheet. The management should look into the housekeeping seriously as the room condition is already looking much older than its actual age. But again, they don't seem to be bother maintaining their own property though.

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay at Zoom

Zoom hotel is my only choices so far.


  • Liked: Cleanliness
  • Disliked: Property conditions & facilities

overall nice

this hotel was good but thie room not too good for me IMO


    Good Internet Connection

    It's a great hotel and good service. Breakfast was OK even though not fancy breakfast. Internet connection was good.

    Tell us how we can improve our site