“They took 2 hours for check in. I have paid the booking money from online..But they said me that they didn't receive my money. So, they asked me to pay also in cash otherwise I have to leave the hotel within 30 minutes. Finally Expedia solved this issue. But I didn’t like their tone. Also they didn’t provide breakfast, towels, soaps, shampoo, toothpaste. :( ”
“
We booked a hotel based on what was shown on the website, but upon arrival, we were given a completely different hotel — Al Ebraj Hotel — which looks nothing like the photos on the booking site. They told us this is our hotel, but it does not match what we originally booked.
Regards,
M. Khan ”