Ratings based on 1,466 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Apr 16, 2018
Fantastic hotel, food , staff and decore. We were treated to a great weekend in Tacoma and its close to the Tacoma Dome.
Comment from Hotel Management
Apr 16, 2018 by Kenia C. , Hotel Management
Thank you for your review and for staying with us! We are glad you enjoyed your weekend in Tacoma and we were able to meet your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Apr 16, 2018
The room was nice, enjoyed the lounge atmosphere. Some room for improvement:Grout in bathroom needs attention, the customer service was okay but could be improved upon with more warmth and coming across a little more welcoming or genuine. Particularly the bartender .
Comment from Hotel Management
Apr 18, 2018 by Elkey Z., Hotel Management
Thank you for choosing us to be your home away from home! Your feedback is invaluable to us and will be utilized to improve our performance to better serve you in the future. We hope to have the opportunity to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Posted Apr 16, 2018
It was a short visit, but the accommodations were great. Sandra at the lobby bar was a lot of fun and very friendly. The valet gave me good directions to get us on our way, all in all a great experience.
Comment from Hotel Management
Apr 16, 2018 by Kenia C. , Hotel Management
Hello Emily! Thank you for your review. We hope to see you again during your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel - filled with art, wonderful view!

Posted Apr 9, 2018
Pros: Everything.
Cons: I can't think of anything.
Location: Tacoma is delightful, I visited the Glass Museum and the Tacoma Art Museum and the American Art Company Gallery, all within walking distance.
I stayed here because it was convenient to an event I was attending, and I was very impressed by the whole place. The room was lovely, the lobby is fantastic - the whole hotel is dedicated to showcasing artists and art. The restaurant is very good, and the staff was fantastic.
Comment from Hotel Management
Apr 9, 2018 by Kenia C. , Hotel Management
Thank you for taking the time to review us. We are pleased to learn that you enjoyed your stay with us and you were able to visit our local museums. We hope to accommodate you during your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu, Hawaii

Great hotel, great value

Posted Apr 3, 2018
Excellent location in a nice and quiet area. The staff was very warm, welcoming and helpful. The rooms were CLEAN and COMFORTABLE.
Comment from Hotel Management
Apr 4, 2018 by Kenia C. , Hotel Management
Thank you for your review! We are pleased to learn that your stay with us met your expectations. We hope to welcome you soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler from bellingham, wa

Touch of class

Posted Apr 2, 2018
Beautiful - convenient to museums and restaurants. Easy parking. Easy to find. Fun collection of art on site.
Comment from Hotel Management
Apr 4, 2018 by Elkey Z., Hotel Management
Thank you for choosing us to be your home away from home! We are glad that you were able to indulge in the artwork that we have to offer. We look forward welcoming you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

A bit of Venice in Tacoma

Posted Apr 2, 2018
Pros: Location, guest room layout, decorating and comfort, and friendly staff throughout.
Cons: We travel Canada to California often. Only once, have we been recognized as a "return guest" at a hotel. Does your computer recognize a return guest?
Location: Location is very convenient for travelers driving the I-5 freeway.
We just completed our third stay at the Murano Hotel in Tacoma. We found this hotel by "accident" but our return visits have been no accident. The hotel is easily accessed from the I-5. With inspiration from the Island of Murano, just off the coast of Venice, the hotel is beautifully decorated with glass art. Each floor of the hotel features and celebrates the creations of a particular artist. The hotel bar/lounge and restaurant offer an interesting and tasty menu. All staff are friendly and welcoming. Every step is taken to ensure that your stay at the Murano will be memorable.
Comment from Hotel Management
Apr 4, 2018 by Elkey Z., Hotel Management
Thank you for choosing us to be your home away from home! We hope to welcome you again?
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern comfortable hotel with great location

Posted Apr 1, 2018
Short one night stay in a convienet location Close walking distance to museum restarants
Comment from Hotel Management
Apr 1, 2018 by Elkey Z., Hotel Management
Thank you for choosing us to be your home away from home! When you need a place to stay again in Tacoma, we will be delighted to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Olympia, WA

excellent stay

Posted Mar 27, 2018
Pros: location beds helpful, professional staff
Location: restaurants coffee shops UW Tacoma conference center
staff is helpful and friendly. nice location with plenty of restaurants within walking distance. excellent bed and pillows. no fridge in our room.
Comment from Hotel Management
Mar 29, 2018 by Elkey Z., Hotel Management
Thank you for choosing us to be your home away home! We hope to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma, Washington

Beautiful Hotel

Posted Mar 27, 2018
We live about 5 minutes from The Murano but had heard such great things about it that we wanted to try it out. We had a wonderful stay and the food was delicious. The room was nice and clean. It was a wonderful stay.
Comment from Hotel Management
Mar 29, 2018 by Elkey Z., Hotel Management
Thank you for choosing us to be your home away home! We hope to welcome you again!