"The actual office was closed the entire time we were there with no information to contact anyone. I had to search for my reservation email to get information to call someone for the motel. The motel representative on the telephone told me that they had sent my instructions to access the room "10 hours earlier", however, I never did receive that information. After speaking to the room representative, I did receive instructions to access my room and then I also received, via text ,an invoice under another person's name, for 3 bedroom rental in New Orleans for $ 888.43, not sure why? At this point, I was getting too tired to deal with it.
When this room was booked, I selected(and paid for) a "newly renovated" room and the room I entered was nothing like the booking picture or "newly renovated" description. There was no remote for the TV to be found and as we searched for it, we didn't find the remote but discovered 2 empty whiskey bottles in the dresser drawer and behind the refrigerator. I also ran across dust balls on the floor here and there indicating to me that the place hadn't been vacuumed recently either. The bed sheets and bathroom were ok. Since there wasn't a local hotel person to reach out to, we never did get a remote to even turn on the TV. Needless to say, I will not be staying at the Birch Glen Lodge again and I will not encourage others not to stay either."
