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"Clean room and always a great buffet. "

"My husband and I stayed at the Richmond hotel for two nights. It’s in a great location, and the rooms were reasonably priced and clean. The staff were really kind, and helped organise luggage forwarding to our next hotel. Our only bugbear was that we could hear other people on the floor - they were pretty loud. It would be great to have had a little more sound proofing. "

"GREAT HOTEL GREAT LOCATION GREAT PEOPLE JUST PERFECT"

"Hotel is clean, comfortable with convenient to access to public transport. The onsen was very nice... a wonderful way to relax at the end of the day. Staff was pleasant."

"Nice hotel, friendly and very helpful staff. Hotel is very close to the beautiful Matsumoto Castle. Further walk to the station (about 15 minutes), and to restaurants, but overall I liked it."

"Very easy to stay there. Smooth experience. Rooms are neat, clean and quiet. My only wish is that Japanese hotels gave a separate bed sheet instead of only a futon. We get too hot and prefer a single sheet."

"Fresh fruits and vegetables for breakfast, helpful staff, and very quiet accommodations led to a very pleasant 3-night stay. Overall, highly recommended."

"the room is clean, and it's convenience for transportation."

"we stayed 3 Nights, the hotel looks beautiful. The staff are nice. but one thing i disappointed because we booked the rooms more than 2 months ago but they arranged our 2 rooms in different blocks and different levels and made us feel uncomfortable while we were family trips. "