Tom Green County Vacations & Trips from $1,095

I want to say this first, the Front Desk staff are very helpful and polite. I know they are not responsible for the overall health of the building which is poor. I was moved 2 times during my 4 day stay because of issues with the rooms. When I was in the lobby at the front desk I became of aware from the conversations going on around me and in the elevator that people were experiencing the same issues. I also get them not making my bed everyday but I do expect my trash to be taken out and fresh clean towels.

Absolutely the worst hotel we have been to. We travel with a pet, so we're usually not that particular about the condition of the hotel. Still, we had to leave after 20 min. When we walked into the room, we noticed the funky smell. Well, every hotel has a particular smell from the cleaning agent they use, but it wasn't that kind of smell. It was a dirty smell. Then we used the toilet after a long drive. The toilet paper holder was off the wall completely. Well, at least toilet paper was there. Then we used a towel to wipe our hands. Oh my! We never saw the towels in this condition. Not just old they were stained Like someone wiped a dirty car. My husband took them to the front desk to exchange them the whole set of towels had stains on them again. I guess those are normal to their standard. The sheets had a stain also, that's when we decided to leave. We had to pay extra to find another hotel at the last minute but we knew that we couldn't sleep in that room. We just couldn't believe that the hotel had a decent review rate.

Hotel is very cute and clean. The owners did a nice job renovating an old property. Other reviews mentioned the area being “sketchy”. It’s not, San Angelo is just an older town. It’s a small hotel, so parking is a pinch. We came back after a football game at 10pm and got the last spot in the lot. My only drawback was the staff. The gentleman that checked us in was nice. The two ladies that were there in the morning when we came down for breakfast barely spoke. The woman that was supposed to be working in the lounge part was sitting on the couch. Didn’t ask if we wanted any hot food or coffee made. I actually didn’t know she worked there until she got up and went behind the check-in desk. Then she put on her lip gloss and played with her hair. When a guest walked into the lounge, he had to go over to ask for help. She got up and got his food without washing her hands. Good interactions with staff are something that makes me want to return to a property. Her behavior isn’t enough to not make me come back if I’m in San Angelo again, but she’s definitely a factor in the decision.