“All the staff were very friendly and helpful, since I’m disabled. They helped me up and down the stairs and Owen put our luggage in our rental car. Hannah and Beth were also wonderful, with other help. ”
“All the staff were very friendly and helpful, since I’m disabled. They helped me up and down the stairs and Owen put our luggage in our rental car. Hannah and Beth were also wonderful, with other help. ”
“Lovely clean fresh room.
Everything you need for a stay, there was fresh milk, juice, bread,butter., jam in the fridge ready for breakfast. Toaster and microwave in the room too. Plus tea and coffee ”
“Lovely clean fresh room.
Everything you need for a stay, there was fresh milk, juice, bread,butter., jam in the fridge ready for breakfast. Toaster and microwave in the room too. Plus tea and coffee ”
“Friendly. Excellent stopover. Make sure you check you understand the location (the written address is fine but Expedia's own map seems to show the location as being close to the centre of Durham, which it is not).”
“Friendly. Excellent stopover. Make sure you check you understand the location (the written address is fine but Expedia's own map seems to show the location as being close to the centre of Durham, which it is not).”
“Very friendly guy at reception upgraded us rooms due to a technical error over booking
Rooms was freshly decorated
Great location only being 15 minute walk from city centre
”
“Very friendly guy at reception upgraded us rooms due to a technical error over booking
Rooms was freshly decorated
Great location only being 15 minute walk from city centre
”
“I liked everything about the Lodge, friendly staff, excellent service. The hot tub was excellent too. It is nice and quiet here too. I will definitely rebook in the future.”
“I liked everything about the Lodge, friendly staff, excellent service. The hot tub was excellent too. It is nice and quiet here too. I will definitely rebook in the future.”
“Made most welcome, everything clearly explained on arrival to room
Most comfortable bed
Warm shower and easy to use
Breakfast was fresh and excellent. Fresh coffee ”
“Made most welcome, everything clearly explained on arrival to room
Most comfortable bed
Warm shower and easy to use
Breakfast was fresh and excellent. Fresh coffee ”
"We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us.
However, nothing happened until we chased for an update a few days after our check-out. And they said they would check the cctv almost after a week has passed. Then our case was transferred to another manager, who then rejected all the promises given to us earlier. We just asked for a letter.
The fact is that I handed over a suitcase in working condition to the hotel staff, and was returned with a damaged suitcase.
The series of failed promises show how the hotel management treat their clients. I don't think I would stay with them anymore."
"With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable."