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Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 556 out of 994 reviews
5 - Excellent 56%
Rating 4 - Good. 329 out of 994 reviews
4 - Good 33%
Rating 3 - Okay. 71 out of 994 reviews
3 - Okay 7%
Rating 2 - Poor. 26 out of 994 reviews
2 - Poor 3%
Rating 1 - Terrible. 12 out of 994 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
Friendly and helpful staff. Good restaurant. Ideal location. Not sure that it deserves the star rating it currently has. The pool is very shallow (4ft deep) and there was a complete absence of towels. Rooms looking a bit tired. Be sure to watch for the otters in the marina below.
Stayed 1 night in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and water taxi access
Stayed 2 nights in Jul 2021

2/5 Poor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is absolutely gorgeous everything was amazing MINUS the staff… they were very uninformative they were extremely rude not helpful judgemental. Would I recommend staying here? NO only because the staff was so horrible. It’s not like I was just there for a day with one staff member. I was there for a week and it was EVERY member! I think for the price you pay the 20$ a night parking is ridiculous, expecally because there’s barely any spots. If you have a truck, game over you won’t fit in the underground. The hotel was clean but asking for extra things ex. Toilet paper more coffee or pillows. Watch out those cleaning ladies and RUDE and roll their eyes and actually will say no… I loved the location and the views and I’m sad that the overall experience here was so horrible because it’s somewhere I’d really want to stay again but will never just based off staff. My mother was laughed at bullied and talked down too. Cussed at and everything. They didn’t help with check out AT ALL. I was never told where parking was I was told nothing about the amenities or anything about the property. One staff member was making fun of my mother with another guest and made me almost want to knock some lights out as that’s my mother and COMPLETELY uncalled for. When asking for any help staff just stands there and looks at you and does nothing. Most of them are constantly on their phone nit paying attention. Oh I could go on and on.
Stayed 4 nights in Jul 2021

3/5 Okay

Traveled with family
Liked: Staff & service
Great location and staff. Found the room to be lackluster and dated. Very few electrical outlets, especially bedside. Lamps powered by old looking, cheap extension cord. I expected more from the Coast brand.
Stayed 2 nights in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was fantastic and view of harbour
Stayed 3 nights in Jul 2021