5/5 Excellent
Geraldine
Traveled with family
25 Mar 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond, exceptional service
Amazing vacation and resort,to highlight a few things, great service from the time we got to the airport till the time we left .
- we upgraded to dine all around inclusive, as both me and my niece are not big on buffet, glad we did. But didn’t get our moneys worth in terms of amount of drink
- gym was great and open 24 hours
- loved the fact that you have designated beach chairs, we were totally into snorkeling so didn’t even make it to the pool
- were able to see baby sharks and stingrays swim up to the bar area
- room was great, spacious, Loved the bathroom and outdoor
sitting area.
-with all the covid 19 they did an amazing making sure guests were all given hand sanitizer upon entering the Restaurants
2 negatives-
- walking around wifi was not very strong, it was ok in the room and near to the reception
- pillows weren’t the most comfortable and no pillow menu
Back to the positive.....
- amongst the COVID and trying to leave the hotel staff were amazing, reception was the one that informed us of our flight cancellation despite we had just checked in an hour before
- when we got to the airport, the 2 representatives ( I’m sorry don’t remember their names, Hameed & ....) were amazing, they stuck with us for 2 hours while we tried to get alternative flights, gave us access to their hotspot and tried to sort things out. The plane was held for us and they walked us right to the area as far as they could. Best service and helped to alleviate the anxiety
Stayed 4 nights in Mar 2020
