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Overview of Hotel Silken Ciudad de Vitoria

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Room Amenity
Down comforters, minibar, in-room safe, desk
Down comforters, minibar, in-room safe, desk
Down comforters, minibar, in-room safe, desk
VIP Access

Hotel Silken Ciudad de Vitoria

4 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationStatue of The Wayfarer10 min walk
    Popular LocationChurch of San Miguel10 min walk
    Popular LocationCasa del Cordon13 min walk
    AirportVitoria (VIT)21 min drive

Choose dates to view prices

About this area

Vitoria-Gasteiz

Located in Vitoria-Gasteiz's Lovaina neighborhood, Hotel Silken Ciudad de Vitoria is in the city center and near a train station. The area's natural beauty can be seen at Florida Park and Salburua, while Armory Museum of Alava and Bellas Artes Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Mendizorroza Stadium or Fernando Buesa Arena. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Florida Park - 3 min walk
  • Palace of Ajuria Enea - 6 min walk
  • Statue of The Wayfarer - 10 min walk
  • Church of San Miguel - 10 min walk
  • Casa del Cordon - 13 min walk

Getting around

  • Vitoria (VIO-Vitoria-Gasteiz Train Station) - 10 min walk
  • Vitoria (VIT) - 21 min drive

Restaurants

  • Vitoria — 1 min walk
  • La Mafia — 3 min walk
  • Zaldiaran jatetxea — 3 min walk
  • Japonés — 3 min walk
  • Domino's Pizza — 3 min walk

About this property

Hotel Silken Ciudad de Vitoria

4-star Vitoria-Gasteiz hotel in Lovaina with restaurant
Along with a restaurant, this smoke-free hotel has a coffee shop/café and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, conference space, and dry cleaning. All 149 rooms offer free WiFi, minibars, and flat-screen TVs with satellite channels. Room service, down comforters, and hair dryers are among the other amenities available to guests.
Hotel Silken Ciudad de Vitoria offers 149 accommodations with minibars and safes. Beds feature down comforters. 26-inch flat-screen televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries, and hair dryers.

This Vitoria-Gasteiz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 15 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 15.00 per person
  • 1 restaurant and 1 coffee shop/café
  • Room service available

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 26-inch flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in from 2 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15.00 per person (approximately)
  • Self parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
Property Registration Number HVI00344

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Silken Ciudad
Silken Ciudad Hotel
Silken Ciudad Hotel Vitoria
Silken Ciudad Vitoria
Silken Hotel Vitoria Gasteiz
Silken Ciudad Vitoria Hotel Vitoria-Gasteiz
Silken Ciudad Vitoria Hotel
Hotel Silken Ciudad Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad Vitoria
Silken Ciudad de Vitoria
Silken Ciudad De Vitoria
Hotel Silken Ciudad de Vitoria Hotel
Hotel Silken Ciudad de Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad de Vitoria Hotel Vitoria-Gasteiz

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 111 out of 246 reviews
5 - Excellent 45%
Rating 4 - Good. 116 out of 246 reviews
4 - Good 47%
Rating 3 - Okay. 16 out of 246 reviews
3 - Okay 7%
Rating 2 - Poor. 2 out of 246 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 246 reviews
1 - Terrible 0%

4.4/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Disliked: Staff & service, room comfort
Not 4 stars don’t be fooled.
Not really a 4 star hotel . I travel alot and stay in hotels 3 times per month. The general service was mediocre, no beverage service in the room. Normally 4 and 5 star offer some kind of inroom beverage service. Restaurant was closed during my new year stay however they did offer a new year eves in room cold meal. The restaurant was open the next day with a very poorr menu selection. Bed Linens were of a good quality but bathroom towels and toiletries were poor. Overall i would rate this as a 2 or at a push a 3 star hotel.
Stayed 2 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with decent car park
Lovely hotel, close to walk to the centre. Secure underground car park, fine to navigate with 4x4, decent size car spaces but €15 a little expensive. Breakfast was v nice (served by staff due to Covid). Hotel & room felt v clean, great pack with mask & hand sanitiser supplies too.
Stayed 1 night in Sep 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an overnight stay on way home, but nice place. Service efficient, staff very helpful and friendly.
Stayed 1 night in Jul 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room. Comfortable bed and helpful staff.
Stayed 1 night in Jun 2020