We stayed the night before Thanksgiving and the price of the hotel was acceptable, but I expected more.
Comment from Hotel Management
Dec 2, 2016 by Patrick Birchall, Hotel Management
Thank you for taking the time to share feedback on our recent stay at The Willard.We're disheartened to hear your stay with us did not meet your expectations. We never wish for our guests to leave our property dissatisfied with any part of their stay, thus we are disappointed to hear you did. Should we have known of your dissatisfaction during your stay, our staff would have worked to rectify the situation immediately. Should your travels bring you back to The Willard (and we sure hope they do!), we hope to have the opportunity to make amends for your recent experience. I would encourage you to speak with our Front Desk staff for information on accessing the hotel's complimentary WiFi.