I was only in DC for 24 hours. The hotel location was excellent, the staff very helpful and friendly. I was able to walk everywhere I need to go. Area safe, well lighted. Everything you could need was available within 2 blocks of the hotel. My room was extremely quite i never heard any street traffic. The hotel represents it historical age well, is updated throughout and well maintained. If you lose your car valet tickey be prepared to surrender your first born to retrive your automobile. The valet service could stand a dose of customer service.
Comment from Hotel Management
Aug 22, 2016 by Patrick Birchall, Hotel Management
Thank you for your review. We understand you have many choices for accommodations here in the city and are thrilled you chose to stay at The Willard. We couldn't agree with you more, our location is excellent. We are incredibly fortunate to have the location that we do. Walk out our front door and many of DC's most iconic landmarks are within walking distance! It doesn't get much more convenient than that.
It was also such a pleasure reading your kind words regarding our staff. Helpful and friendly are two adjectives we love to hear when describing our team. They work incredibly hard to ensure our guests have a memorable stay with us, thus I'm pleased to see you did. I will be sure to share your compliments with them. In regards to your feedback on our valet service, please note I have shared with the Garage Manager at Colonial Parking, the 3rd party company we work with to provide valet service, to ensure an experience like your own does not reoccur. Thank you again for your review. We hope to welcome you back soon!