“What a suprise , I don’t think the this hotel was advertised well enough, a beautiful property in large well maintained grounds, friendly , polite staff, good breakfast and so clean, nowhere was overlooked, I will recommend and definitely come again.”
“Having stayed with you previously, we were really looking forward to returning. Unfortunately, what should have been a lovely and relaxing family break was overshadowed by a number of issues relating to cleanliness, service and the overall guest experience.
Upon arriving at our room, we were disappointed to discover that the toilet had not been properly cleaned and still contained faeces from a previous occupant. There was also a noticeable stain on one of the chairs.
Although we were……
“We had no running hot water other than the electric shower. No wardrobe just hangers on hooks. TV was the size of an iPad. Bottom bed sheet too small and forever coming off. Needs to be clearer when it states breakfast included but it is only cereal. Outside seating area not suitable as soiled with seagulls droppings”
“There will be free ticket for whitby abbey.
The building is nice and historical. Many facilities for guests to use. I like the drinking water the most.
A bit difficult to find the entrance and the 199 steps to hostel is without light at night. It is a bit dangerous if you back to hostel late at night as you can't see the steps.
The breakfast is very tasty and many different choices to choose.”
“Great location & lovely spacious room. Communication was exceptional & everything was easy to understand. We would recommend staying here as it’s very quiet but so easy to get into Whitby & a few metres from the beach. We have already said we want to stay again.”
“The owners are a lovely couple and made us so welcome.
I would recommend them to everyone. There is a downstairs bedroom if you cannot manage stairs.
Breakfast was the best i have ever had in a B&B.
Plenty of parking available on site. On a quiet road so easy to pull out.
I cannot fault it.”
“The room was ok but was not serviced daily.
The heating only came on for around an hour in the morning and as it is October perhaps should have been a couple of hours at night.
The staff were polite and friendly.”