Ratings based on 834 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from C

Easy location, very nice room.

Posted Dec 4, 2016
The hotel was awesome. Easy to get to in a quiet location. The room was also very nice and clean. I was pleasantly surprised by how spacious it was.
5 out of 5
by A verified traveler

Posted Dec 1, 2016
Pros: everything
Location: great area - much to do - colonial williamsburg, bush gardens, water park, etc. - great shopping!
very nice hotel - enjoyed our stay very much - clean and staff friendly - nice pool area - good restaurant - will stay here again. :)
5 out of 5
by A verified traveler

Posted Nov 20, 2016
the hotel front desk clerks were extremely helpful & assisted me straighten out my reeservation
5 out of 5
by A verified traveler from canton, United States of America

Nice hotel in a very nice area

Posted Oct 30, 2016
Pros: Nice hotel two pools one indoor and one contacted to it oudoors
Cons: Better front desk staff one had us move out the other let us stay
Location: Very nice very good restaurants near by
Nice location next to restaurants and a theme park
Comment from Hotel Management
Oct 31, 2016 by Samantha, Hotel Management
Dear George, Thank you for taking the time to write a review regarding you recent stay with us at the DoubleTree by Hilton Williamsburg. We appreciate the great comments about our pools and our location! We are sorry about the issues you had at the front desk. We will make sure management talks to them to make sure that this will not happen again. We are glad that this issue did not deter you from having a good stay. We hope that you will return again soon.
5 out of 5
by A verified traveler from Salem, USA

We saved the best for last ...

Posted Oct 18, 2016
Pros: Service - front desk, housekeeping, wait staff.
Cons: Salad bowls could be level, for a sit down dinner in a restaurant the bowl would be fine but for room service, I think not.
Location: Next to an amusement park, nearby Williamsburg, less than five minutes of easy driving.
Five days of travel, this time and this was hands down the best hotel in a long time. Warm cookies and a friendly face to start with. Beautiful, clean, fresh smelling room. A room service with a late dinner was very good, fresh ingredients but didn't care much for the salad bowl - oddly shaped angle, what happened to a level bowl. Overall excellent and next time we're in town we will definitely stay here again.
Comment from Hotel Management
Oct 28, 2016 by Samantha, Hotel Management
Dear Steve, Thank you for taking the time to write some feedback based on your recent visit with us at the DoubleTree by Hilton Williamsburg. We appreciate the great comments about the service you received, our wonderful staff, our delicious DoubleTree Cookies, your room and our location to Busch Gardens. We are sorry that you were not satisfied with the bowl that your salad came in and we will pass your notes onto the Food and Beverage department for them to take this into account. We are so glad that you had a great stay and we hope to see you back again soon.
4 out of 5
by A verified traveler from US

Great staff

Posted Oct 18, 2016
The room was fine but the staff is amazing! They are professional, friendly, and helpful.
Comment from Hotel Management
Oct 28, 2016 by Samantha, Hotel Management
Dear M, Thank you for taking the time to write a review regarding your recent stay with us at the DoubleTree by Hilton Williamsburg. We appreciate the great comments about your room and our fantastic staff. We are so glad to hear that they were able to enhance your experience. We hope to see you back again soon.
4 out of 5
by A verified traveler from De

Close, friendly, clean

Posted Oct 11, 2016
Pros: Comfortable bedding, restaurant on-site, pool. Friendly Staff and warm cookies on arrival.
Cons: Pool could have been warmer.
Location: Busch Gardens was super close
Hotel was very close to Busch Gardens, the staff was friendly and our room was clean. Unfortunately hurricane Matthew decided to put a damper on our weekend and the hotel lost power in the middle of the night. The staff went and got coffee and breakfast items to place in the lobby for the morning rush. Overall a great experience and the food in the sports bar was delicious.
Comment from Hotel Management
Oct 17, 2016 by Samantha, Hotel Management
Dear Lisa, Thank you for giving us the opportunity to have you stay with us here at the DoubleTree by Hilton Williamsburg. We appreciate your feedback! We are happy to hear that you enjoyed our comfortable beds, our restaurant, our pool, our amazing staff and delicious DoubleTree Cookies! We are sorry to hear that you were one of our guests that were affected by the power outage caused by Hurricane Matthew. Our staff wanted to make sure that our guests were able, even though there wasn't electricity. We hope that we left a good impression with you and that you will return again in the future!
5 out of 5
by A verified traveler from Wake Forest, NC

Great hotel, close to Busch Gardens...

Posted Oct 3, 2016
Pros: Comfortable beds
Great experience, clean room, friendly staff. Loved the chocolate cookies received upon check in.
Comment from Hotel Management
Oct 4, 2016 by Samantha, Hotel Management
Dear Pat, Thank you for taking the time to write a review about your recent stay with us at the DoubleTree by Hilton Williamsburg. We are so happy to hear that you had a great experience with us! It makes us happy to hear that you enjoyed our comfortable beds, our fantastic staff and our delicious DoubleTree Cookies! You can always revisit throughout the day and get more whenever you want some more! Thanks again!
5 out of 5
by A verified traveler from Burke, Va.

1st time

Posted Sep 22, 2016
Very happy with the room, except mattress was a bit worn. Still comfy. Restaurant for dinner was ok. Available services & facilities better than most hotels in Williamsburg without costing so much. HOT cookies a real treat! Check in a real breeze!
Comment from Hotel Management
Sep 26, 2016 by Samantha, Hotel Management
Dear Guest, Thank you for your 5 star review! We are appreciative of your comments regarding your room, our amenities, our delicious DoubleTree Cookies and your check in experience! We hope that you will return again soon so we can keep offering you our great customer service!
5 out of 5
by A verified traveler

Williamsburg birthday anniversary getaway !!!

Posted Sep 22, 2016
We had a great time at the Doubletree in Williamsburg. The person that really had a lot to do with our having a fantastic time was Nya at the front desk. She went above and beyond the call of duty to make sure that I had a great birthday and that we had a great anniversary the next day so I would like to put a big thumbs up in her direction for our trip! Thanks again to all!!
Comment from Hotel Management
Sep 26, 2016 by Samantha, Hotel Management
Dear Guest, Thank you for the great 5 star review! We are so glad that you had a great time with us during your birthday/anniversary trip! We appreciate the shout out for Kya and we are so happy to hear that she enhanced your experience! We hope that you will return again soon!