Ratings based on 948 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Clifton VA

We will be going to the Williamsburg area often

Posted Sep 22, 2017
Pros: Ease to Christopher Newport University
Cons: More toilet paper in room . We ran really low.
Location: CNU
We will be going to the area often to watch games atCNU.
Comment from Hotel Management
Sep 25, 2017 by Samantha , Hotel Management
Dear Donna, Thank you for taking the time to write a review regarding your recent stay with us at the DoubleTree by Hilton Williamsburg. We appreciate the 5 Star Review! Thanks for the great comments about our location to Christopher Newport University. We are sorry to hear that you did not have enough supply of toilet paper in your room. We will make sure housekeeping is aware of this issue and will rectify this from here on out. We hope to see you back again in the future!
3 out of 5
by A verified traveler

Was there 4 years ago with a pleasant stay...

Posted Sep 18, 2017
Seems to be rundown. Stayed there 4 years ago and it was in better shape. Sliding door to our balcony was very hard to move and seemed to be off track., like it might fall into room! Very heavy! Stairwells were grungy, bare. Didn't want to use them.
Comment from Hotel Management
Sep 20, 2017 by Samantha , Hotel Management
Dear Guest, Thank you for taking the time to write a review regarding your recent stay with us at the DoubleTree by Hilton Williamsburg. We are sorry to hear that you had a disappointing visit. Your remarks about the sliding door to your balcony and our all around appearance will be passed along to management and to our maintenance team to check all of the sliding doors to make sure they are on track and in working order. We are so sorry that we did not meet your expectations during this visit. We hope that you will consider staying with us again in the future so we can make up for where we lacked. Thanks again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
Great location . Very comfortable and clean. Needs a hot tub.
Comment from Hotel Management
Sep 13, 2017 by Samantha , Hotel Management
Dear Guest, Thank you for taking the time to write a review regarding your recent stay with us at the DoubleTree by Hilton Williamsburg. We appreciate the great comments about our location and our cleanliness. We are so glad that you had a good stay with us and we hope to see you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Kitty Hawk, NC

Nice hotel very close to Busch Gardens

Posted Sep 11, 2017
Pros: The pool.
Cons: Mattresses need to be updated - they were a little hard on the back.
Location: Love Williamsburg. Hotel is very near both Busch Gardens and Water Country, as well as shopping and plenty of restaurants.
The Hilton Doubletree is a very nice hotel close to Busch Gardens. The staff was very courteous and friendly. The only real problem we had was the stopper for the bathroom sink was broken. Since we were only staying one night we didn't notify the front desk until we checked out. Other than that everything was very clean, and the pool was very nice.
Comment from Hotel Management
Sep 12, 2017 by Samantha , Hotel Management
Dear OBXGirl, Thank you for taking the time to write a review regarding your recent stay with us at the DoubleTree by Hilton Williamsburg. We appreciate the great comments about our pool, our location to Busch Gardens and Water Country USA and our cleanliness. We are sorry to hear that you were disappointed in the mattress. We hope that this did not deter your stay too much and that you will consider staying with us again in the future.
4 out of 5
Recommended
for Families
by A verified traveler from NC

Comfortable hotel with shuttle to Busch Gardens

Posted Sep 11, 2017
We took the kids to Busch Gardens and stayed here. Were able to check in early, took a shuttle ($5/person) to/from Busch Gardens so we didn't have to worry about traffic. We also enjoyed the indoor/outdoor pool (kids love those!) and the on-site Starbucks. The decor is a bit dated but well kept and clean. Staff were helpful and friendly!
Comment from Hotel Management
Sep 12, 2017 by Samantha , Hotel Management
Dear Christine, Thank you for taking the time to write a review regarding your recent stay with us at the DoubleTree by Hilton Williamsburg. We appreciate the great comments about our shuttle to Busch Gardens, our pools, our cafe that serves Starbucks and our fantastic staff! We are so glad that you and your family enjoyed your visit. We hope to see you back again in the future!
3 out of 5
by A verified traveler from hicksville ny

Williamsburg

Posted Sep 8, 2017
Housekeeping was not done on some days. Other days forgot towels. Didn't vacuum til 4th day. Sink never wiped die I tissue box was full of dust. When I sent a complaint to corporate they came and vacuumed sprayed air freshener cleaned (stull didn't wipe tissue dispenser)
Comment from Hotel Management
Sep 12, 2017 by Samantha , Hotel Management
Dear Karen, Thank you for taking the time to write a review regarding your recent stay with us at the DoubleTree by Hilton Williamsburg. We are sorry to hear about the lack of housekeeping during your visit. This is not the norm at our facility. We hope you will consider staying with us again in the future so we can make up for where we lacked. Thanks again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield,VA

Posted Sep 8, 2017
Parts of carpet in trim need replacing- other than that, great staff, right next to Busch Gardens, about 20 mins from outlets and the pottery. Room service was delicious and the option to add a room with balcony was definitely a perk (I was facing the tennis courts). I had. Lovely stay and will definitely be back!
Comment from Hotel Management
Sep 12, 2017 by Samantha , Hotel Management
Dear Nikki, Thank you for taking the time to write a review regarding your recent stay with us at the DoubleTree by Hilton Williamsburg. We appreciate the great comments about our great staff, our location to Busch Gardens and various other Williamsburg attractions, room service and your balcony! We are so glad that you had a great visit and we look forward to seeing you again in the future!
3 out of 5
by A verified traveler from Atlanta

Posted Sep 5, 2017
Pros: Cleanliness
Cons: You need to add some programs in the evening, such as music, etc.
I was given a room next to another room with door into my room. Early AM, there was baby crying which did not let me to sleep.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Nice hotel with convenient shuttle to Bush Garden

Posted Sep 4, 2017
Pros: Shuttle to Bush Garden
Very friendly and helpful staff... Very clean and comfortable beds!
Comment from Hotel Management
Sep 12, 2017 by Samantha, Hotel Management
Dear Sandy, Thank you for taking the time to write a review regarding your recent stay with us at the DoubleTree by Hilton Williamsburg. We appreciate the great comments about our shuttle service to Busch Gardens, our fantastic staff, our cleanliness and comfortable beds! We are so glad that you had a great stay with us and we hope to see you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Watkins Glen, NY

Relaxing, friendly staff, great stay!

Posted Sep 3, 2017
The visit was very pleasant, from our check in to checkout! The room was exactly as described and clean!
Comment from Hotel Management
Sep 12, 2017 by Samantha, Hotel Management
Dear Emily, Thank you for taking the time to write a review regarding you recent stay with us at the DoubleTree by Hilton Williamsburg. We appreciate the great comments about your room and your experience! We are so glad that you had a great stay! We hope to see you back again soon!