“Cancelled 2 rooms we had booked for nearly a month due to some rooms having flooding issues. Offered us hotels over 20 minutes away which just didn’t work. Also tried to offer us to share a twin room vs having 2 separate rooms booked at another hotel.
After a 5am start to get to Woking for work for the day this is the last thing that was needed.
At the moment zero accountability (this may change with a full complaint letter). Will also lose a lot of generated cashback and traveller perks etc……
“Cancelled 2 rooms we had booked for nearly a month due to some rooms having flooding issues. Offered us hotels over 20 minutes away which just didn’t work. Also tried to offer us to share a twin room vs having 2 separate rooms booked at another hotel.
After a 5am start to get to Woking for work for the day this is the last thing that was needed.
At the moment zero accountability (this may change with a full complaint letter). Will also lose a lot of generated cashback and traveller perks etc……
“The room was a good size and spotless, however, the walls are very thin and I was kept awake until 2am by two men talking moderately loudly in the room behind my room. Furthermore, the mattress Ned’s changing as it has two long depressions where occupants lay and a high ridge running the length of the bed. The tv was claimed to be ‘smart’ but was really dump, it struggled to get BBC1 and no streaming services were available. Very disappointing.”
“The room was a good size and spotless, however, the walls are very thin and I was kept awake until 2am by two men talking moderately loudly in the room behind my room. Furthermore, the mattress Ned’s changing as it has two long depressions where occupants lay and a high ridge running the length of the bed. The tv was claimed to be ‘smart’ but was really dump, it struggled to get BBC1 and no streaming services were available. Very disappointing.”
“Staff were very friendly & helpful. The room met basic requirements. It really needs a deep clean. No shower gel in the gel dispenser! Having paid for a garden view room, I only saw a slither of grass & a picnic table! Sleep disturbed due to noise by the electric towel rail in the bathroom because when I put it off at the main switch the noise stopped. Description on Expedia was better than reality.”
“Staff were very friendly & helpful. The room met basic requirements. It really needs a deep clean. No shower gel in the gel dispenser! Having paid for a garden view room, I only saw a slither of grass & a picnic table! Sleep disturbed due to noise by the electric towel rail in the bathroom because when I put it off at the main switch the noise stopped. Description on Expedia was better than reality.”
“The Pavillion was a great little hotel. Incredibly clean, small room but perfect for a nights stay. Staff were very friendly and helpful. A nice open fire in the lobby was a lovely touch also! Will definitely be returning next year. ”
“The Pavillion was a great little hotel. Incredibly clean, small room but perfect for a nights stay. Staff were very friendly and helpful. A nice open fire in the lobby was a lovely touch also! Will definitely be returning next year. ”