“If I could give zero stars, I would. I reserved two rooms when I booked, however the hotel told me they only had one room under my name even though I showed Mike at the front desk my reservation showing two rooms. He was incredibly rude, unempathetic, and just told me there was nothing he could do. Now the hotel and Expedia refuse to provide me a refund back to my credit card for services NOT PROVIDED.”
“I wasn't prepared for the desk-less check-in process, but once I figured it out, it was a great location. Just be sure to check your phone when you're arriving! The staff chat was responsive and the hotel was convenient to the downtown.”