2/10 糟糕
Alyson
与配偶出行
2025 年 7 月 29 日
不满意：清洁度、服务设施、住宿条件和设施
Our room was covered in mold and they claimed they were fully booked so couldn't move us until the following day. We stayed around 5 nights. The AC was broken the first two nights, was "fixed" so we were told we couldn't move rooms. That is when we think the mold began to grow. We started to feel ill on night 3, and were assuming it was from travel. We came home late on night 4 and noticed the mold - it was everywhere - in front of the AC vent, over the bed, through the ceiling. We complained and they refused to move us as they said the hotel was fully booked. The next day, night 5, they finally moved us, but it was our last night. They didn't do much more than a bottle of prosecco to apologize or provide any support. I have photos and videos that I plan to submit to the Spanish board of health. Apparently they know this is an ongoing issue, but don't do anything to fix it. Completely disgusting. We received no refund and they didn't even comp parking at the end when we were checking out. It was an awful experience, do not stay here.
Alyson
2025 年 7 月入住 7 晚
