“This was by far the worst stay I’ve ever had! The moment I entered, a strong musty/moldy smell hit me—it was so bad that my family couldn’t even breathe properly. The entire place felt damp, and I spotted visible mold stains on the ceiling.
I had to leave immediatel and book another place because staying here was simply not an option. Do yourself a favor and avoid this listing—it’s not worth the risk to your health!
”
“Only stayed for one night but we were made to feel welcome as soon as we arrived. We were given snacks and a drink, check in was quick and easy and we were given a room upgrade to an amazing suite. The hotel and room was stunning and the staff were very friendly and helpful.
Wish we could have stayed longer and would definitely recommend. ”
“Everything was so much better than the photos. I couldn’t believey it had a washing machine and dryer—it really felt like staying in a small, cozy home. The kitchen was spotless and fully stocked. I would definitely stay again. ”
“Stunning location, great food and friendly staff. Although their English was limited they really tried and went out of their way to help.
Loved the interiors, the coziness of the place and those views from every point were spectacular.”
“The staff was very nice and helpful. They assist me free early check in and also book for me a tour. The room is clean, comfortable and look very nice. What a great hotel in Hanoi. Mostly recommended for everyone”
“chúng tôi nhận phòng sớm hơn giờ quy định nhưng vẫn được chủ nhà hỗ trợ,phòng rất đẹp sạch sẽ và mùi thơm dễ chịu,view toàn cảnh đẹp,chúng tôi có ra biển hồ đi dạo buổi tối rất mát mẻ và đẹp.chủ nhà hỗ trợ rất nhiệt tình cảm ơn rất nhiều ”
"We had a wonderful time staying at Grand Hotel du Lac Hanoi. The staff were all very friendly and helpful. It was a pleasant stay. We had a mocktail at the sky bar and it was very delicious. Forgot what it’s called but it has dragon fruit, mango with hibiscus tea. "
"The hotel is beautiful. Everything looks like new. The roof bar is value for money. It's not easy to find a great view from the top of the building. Also, staffs are really helpful. They whatsapp me about the arrangement before the day I checked in, and offer help 24/7. Such a good team. "
"We booked to stay here at the last minute and got a great deal online. Our check in was prompt and friendly and the room was clean with a balcony and good air con. We only stayed for one night but would happily have stayed longer, the roof terrace was great for a couple of happy hour beers and a tasty lunch. All staff were friendly and helpful. Breakfast was basic but adequate for the price! Overall a great value hotel and in a good location to explore Hanoi."