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关于安特卫普总理套房公寓的点评

4 out of 5
安特卫普总理套房公寓
Appelmansstraat 31, Antwerp, Antwerp

点评

8.6

超赞

10 分 - 超赞。238 条好评，共有 510 条点评" "
8 分 - 还可以。197 条好评，共有 510 条点评" "
6 分 - 一般。43 条好评，共有 510 条点评" "
4 分 - 很差。12 条好评，共有 510 条点评" "
2 分 - 糟糕。20 条好评，共有 510 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 3 晚
Gilles C. 于 2023 年 7 月 3 日 的回复
Dear guest, Thank you for taking the time to leave us a score. It's so nice to hear you enjoyed your stay in our hotel.Hopefully we'll see you soon? Warm regards, Gilles C. - General Manager

6/10 一般

Huile

2023 年 5 月入住 2 晚
Gilles C. 于 2023 年 7 月 3 日 的回复
Dear Huile, Thank you for taking the time to leave us a score. You may always contact us to give us some more information about your score through gm@premiersuitesantwerp.com. Warm regards, Gilles C. - General Manager

8/10 还可以

真实旅客

与配偶出行
满意：住宿条件和设施，员工和服务
清潔有待加強，但人員服務熱情積極
2019 年 10 月入住 3 晚

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
地理 交通方便 有迷你廚房 與咖啡機
2019 年 10 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 8 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 6 月入住 1 晚

10/10 超赞

Pui Yan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
nice apartment, with good view of the room and very nice facilities
2019 年 5 月入住 1 晚
Maya Adriaensens, General Manager 于 2019 年 5 月 27 日 的回复
Dear Pui Yan. Thank you for this kind review. Our team appreciates your compliments and are delighted to hear that your stay with us was one of complete comfort. We hope to welcome you back in the future. Kindest regards, Maya Adriaensens, General Manager

8/10 还可以

Halima

与家人出行
(Grote) vlekken op o.a. vitrage en muur, waardoor de ruimte meteen minder net voelt. Wel ruim, met een keukentje en benodigdheden (zelf geen gebruik van gemaakt)
2024 年 5 月入住 1 晚

8/10 还可以

Sandra

满意：清洁度
2024 年 5 月入住 2 晚

10/10 超赞

Liana

满意：服务设施，清洁度
Everything top and uncomplicated
2024 年 5 月入住 1 晚

8/10 还可以

Frédéric

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Calme, proche de la gare, simple à réserver.
2024 年 5 月入住 1 晚

4/10 很差

Sundeep

与家人出行
不满意：员工和服务，清洁度
The front desk staff were rude. I had called in the day before to ask if we could drop our bags off early and if in our 2 rooms the sofa beds could be made up. Instantly when we arrived the Front Desk stafd began to wave his hands- we are full and busy and cant check in. I replied: sir we are here to drop our bags off and i had confirmed it was ok. He then agreed. Only one sofa bed was made up. I called down and asked for bedding for the 2nd room. Was told no. We had one duvet that was heavily stained..I asked for a new duvet. Duvet never came. There was no vegetarian breakfast options either. No fruit available. Basically yogurt, bread and eggs. Overall the location is great and close to the train station and the rooftop patio was beautiful. The smoke coming into the front desk was unpleasant. Maybe the patio should be non smoking so it can be enjoyed by everyone.
2024 年 5 月入住 1 晚

10/10 超赞

Hardath

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Qi，Warsaw

与家人出行
No room cleaning service for two days stay there.
2024 年 4 月入住 2 晚
Gilles C. 于 2024 年 5 月 3 日 的回复
Dear Qi,Thank you so much for taking the time to leave us a review. I'm glad to hear you enjoyed your stay with us. We indeed work with a weekly cleaning schedule: the rooms occupied for long stays (more than 7 days) get cleaned weekly, and the rooms occupied for short stays (less than 7 days) get cleaned before check-in. You may always request and extra cleaning service at the reception against a fee, but fresh towels are always available free of charge. We hope you choose to stay with us again when you next visit Antwerp. Warm regards, Gilles C. - General Manager

10/10 超赞

Silvy

与家人出行
Alles prima niets op aan te merken.
2024 年 4 月入住 1 晚
Gilles C. 于 2024 年 5 月 3 日 的回复
Beste Silvy,Wauw een maximumscore, wat een compliment, dankjewel! Het is zeer fijn om te horen dat u een prima verblijf heeft gehad bij ons, en dat er niets op aan te merken was. Tot snel? Met gastvrije groeten, Gilles C. - General Manager

8/10 还可以

Rudy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
👍 goed hotel en ontbijt
2024 年 4 月入住 2 晚
Gilles C. 于 2024 年 5 月 3 日 的回复
Beste Rudy,Bedankt om ons een review te schrijven. Het is echt geweldig om te horen dat u ons een goed hotel vindt, en dat u uw dag goed bent gestart met ons heerlijke ontbijt. Zien we u snel terug?Met gastvrije groeten, Gilles C. - General Manager

2/10 糟糕

Lachica

2024 年 4 月入住 1 晚
Gilles C. 于 2024 年 5 月 3 日 的回复
Dear Lachica, Thank you for taking the time to leave us a review. If you would like to contact me to give me some more information on your stay with us, it would be great to hear on what we can improve our service. Thank you.Warm regards, Gilles C. - General Manager

8/10 还可以

Jacques

满意：住宿条件和设施，清洁度
2024 年 3 月入住 10 晚
Gilles C. 于 2024 年 4 月 12 日 的回复
Dear Jacques,Thank you for taking the time to leave us a review. I'm so glad to hear you had a nice stay at our hotel. We hope you choose to stay with us again when you next visit Antwerp.Warm regards, Gilles C. - General Manager

10/10 超赞

aran，ramat gen

满意：住宿条件和设施
nice hotel
2024 年 3 月入住 1 晚
Gilles C. 于 2024 年 4 月 12 日 的回复
Dear Aran,Wow, a 5 out of 5, thank you so much for this huge compliment! I'm delighted to hear you loved our hotel.We hope to see you again soon!Warm regards, Gilles C. - General Manager

6/10 一般

James

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Hotel was average. Staff efficient and friendly. Room needed an overhaul as looking very tired. Cleanliness was below average (don’t look under the bed!). Good location and therefore convenient.
2024 年 3 月入住 1 晚
Gilles C. 于 2024 年 4 月 12 日 的回复
Dear James,Thank you for taking the time to leave us a review. I'm happy to hear you enjoyed our friendly staff and central location. My apologies for the cleanliness of the room, I will discuss your comment with our housekeeping team as this is unacceptable. It's thanks to reviews like these that we can keep on improving our service for future guests.We hope you choose to stay with us again when you next visit Antwerp.Warm regards, Gilles C. - General Manager

10/10 超赞

mark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Gilles C. 于 2024 年 3 月 9 日 的回复
Dear Mark,Wow a 10 out of 10, thank you so much for this huge compliment! I'm overjoyed to hear you had a perfect stay with us, and there wasn't anything we could have done to make it even better.See you soon?Warm regards, Gilles C. - General Manager

8/10 还可以

Marina

满意：住宿条件和设施，清洁度
2024 年 2 月入住 1 晚
Gilles C. 于 2024 年 3 月 9 日 的回复
Dear Marina, Thank you so much for taking the time to leave us a score. I'm very happy to hear you had a great stay with us. See you soon?Warm regards, Gilles C. - General Manager

6/10 一般

aran，ramat gen

商务旅客
满意：住宿条件和设施，员工和服务
不满意：清洁度
bathroom smelled bad of smoke
2024 年 2 月入住 1 晚
Gilles C. 于 2024 年 3 月 9 日 的回复
Dear Aran,Thank you so much for taking the time to leave us a review. I'm so sorry to hear about your bathroom. We have a non-smoking policy inside our hotel, so this is not okay. Please don't hesitate to contact our reception if you have any problems or question during your stay with us. They will be happy to help. We hope you choose to stay with us again when you next visit Antwerp. Warm regards, Gilles C. - General Manager

6/10 一般

Mbaki

满意：客房舒适度
2024 年 1 月入住 7 晚
Gilles C. 于 2024 年 2 月 10 日 的回复
Dear Mbaki, Thank you for taking the time to leave us a score. I'm sorry to hear you didn't enjoy your stay with us. You may always contact us with some more information about your stay, so we know how we can improve our service for future guests. Warm regards, Gilles C. - General Manager

10/10 超赞

Louise

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Laundry. Great oasis
2024 年 1 月入住 2 晚
Gilles C. 于 2024 年 2 月 8 日 的回复
Dear Louise, Thank you so much for this maximumscore, what a huge compliment! I'm overjoyed to hear you absolutely loved your stay with us, and particularly our laundry facilities. Please don't hesitate to tell your friends and family about your stay in our hotel. We hope to see you again soon!Warm regards, Gilles C. - General Manager

6/10 一般

真实旅客

商务旅客
不满意：员工和服务，清洁度
2024 年 1 月入住 4 晚
Gilles C. 于 2024 年 2 月 10 日 的回复
Dear guest, Thank you for taking the time to leave us a score. I'm sorry to hear you didn't enjoy your stay with us. You may always contact us with some more information about your stay, so we know how we can improve our service for future guests. Warm regards, Gilles C. - General Manager

10/10 超赞

Douglas，Elk

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful property just a few minutes walk from Antwerp Central station. Great shopping and food options within a few minutes walk. Room had a mini kitchen and that made things even better. Laundry room was free and so was the soap to wash your clothes. Staff were professional and courteous
2024 年 1 月入住 3 晚
Gilles C. 于 2024 年 2 月 8 日 的回复
Dear Douglas, Thank you so much for this maximumscore and wonderful review! I'm delighted to hear you think our hotel is a wonderful property, and that you loved our central location, spacious rooms and good facilities, and our lovely staff.We can't wait to see you again.Warm regards, Gilles C. - General Manager

6/10 一般

Patricia

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
Personeel was afstandelijk en toonde geen initiatief. Was kerstavond en hier was niets van terug te zien. Jammer.
2023 年 12 月入住 1 晚

4/10 很差

Ismail

与家人出行
不满意：员工和服务，清洁度
2023 年 12 月入住 4 晚
Gilles C. 于 2024 年 2 月 8 日 的回复
Dear Ismail, Thank you for taking the time to write us a review. I'm so sorry to hear you didn't enjoy your stay with us. You may always contact me through gm@premiersuitesantwerp.com to tell me a bit more about your stay with us.Warm regards, Gilles C. - General Manager

10/10 超赞

Claire

与家人出行
满意：客房舒适度，住宿条件和设施
Really comfortable, would recommend
A great stay - had a family room which was well equipped with a really comfortable bed. Good location - very close to train station and not too far to the Old Town. Friendly staff, pleasant reception area with coffee machine and pool table. Would go back if we visit Antwerp again
2023 年 12 月入住 3 晚
Gilles C. 于 2024 年 2 月 8 日 的回复
Dear Claire, Wow thank you so much for this amazing score and review, what a compliment! I'm so happy to hear you had a great stay with us, and that you would recommend us to others! Please don't hesitate to tell your family and friends about your stay with us.See you next time you're in Antwerp!Warm regards, Gilles C. - General Manager

10/10 超赞

JR

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Gilles C. 于 2024 年 2 月 8 日 的回复
Dear JR,Wow, a 10 out of 10, thank you so much for this huge compliment! I'm overjoyed to hear you had a perfect stay with us. Please don't hesitate to tell your friends and family about your stay in our hotel. See you soon?Warm regards, Gilles C. - General Manager

6/10 一般

Marlinde

2024 年 1 月入住 1 晚

4/10 很差

Javier

不满意：客房舒适度，员工和服务
NOT considering staying here again
I wouldn’t consider staying here again, the beds are terrible, the rooms are so noisy, you can hear so clearly the voices of other people from other rooms, above, next to, and below. The staff was not friendly. In general I could say management is greedy on quality and little details, i.e if you want extra coffee pods they are charged 1euro, even though I stayed for 6 nights. It's clean, not spotless, there is laundry, close by the train station.
2023 年 12 月入住 6 晚
Gilles C. 于 2024 年 2 月 8 日 的回复
Dear Javier, Thank you for taking the time to write us a review. I'm so sorry to hear you didn't enjoy your stay with us. I've written down your comments, and will discuss them with our entire team during our team meeting, thank you for letting us know.Warm regards, Gilles C. - General Manager

10/10 超赞

Robbert

满意：清洁度、员工和服务、住宿条件和设施
Werkzaamheden voor het hotel niet erg fijn.
2023 年 12 月入住 1 晚

10/10 超赞

Sonja

2023 年 12 月入住 1 晚

6/10 一般

Merijn

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Het stonk in de badkamer
2023 年 12 月入住 1 晚

10/10 超赞

Jona

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

6/10 一般

A

2023 年 12 月入住 2 晚
Gilles C. 于 2024 年 2 月 10 日 的回复
Dear A, Thank you for taking the time to leave us a score. I'm sorry to hear you didn't fully enjoy your stay with us. If you would want to give us some more information about your stay, you may always contact us. Warm regards, Gilles C. - General Manager

10/10 超赞

Jaco

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Heerlijk een kamer met keukentje en zithoek, echt perfect. Kamer voorzieningen in perfecte staat en heerlijk bed.
2023 年 12 月入住 1 晚

2/10 糟糕

Roman，New Caney

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff acts like they are doing you a favor and you work for them and not the other way around. Most black receptionists are very snobby and rude. God forbid you meet Gabrielle - black, racist and homophobic person - who hangs up on you, openly humiliates and makes fun. Hope the management fires her but again, since she is black she will continue to assault guests and get away with it. Hopefully the corporate reads this so they can get rid of her. The only positive thing is the Manager Gille and the location.
2023 年 12 月入住 2 晚
Gilles C. 于 2024 年 2 月 10 日 的回复
Dear Roman,Thank you for taking the time to write us a review. I'm so sorry you experienced our front desk staff as unwelcoming, I can assure you that they would never intend to hurt or insult our guests. Nevertheless, I will have a conversation with our entire reception team to discuss the incident you described and see how we can handle situations like these better in the future. Warm regards, Gilles C. - General Manager

10/10 超赞

Tony

与家人及幼儿出行
2023 年 12 月入住 1 晚
Gilles C. 于 2024 年 2 月 8 日 的回复
Dear Tony, Wow what a compliment, a maximumscore! Thank you so much. I'm overjoyed to hear your stay with us was perfect. We can't wait to see you again. Warm regards, Gilles C. - General Manager

8/10 还可以

Patrick

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Gilles C. 于 2023 年 12 月 18 日 的回复
Dear Patrick, Thank you for taking the time to leave us a score. I'm delighted to hear you loved your time in our hotel. We hope you choose to stay with us again when you next visit Antwerp.See you then?Warm regards, Gilles C. - General Manager

8/10 还可以

Ronald

与家人出行
满意：住宿条件和设施，员工和服务
2023 年 12 月入住 1 晚
Gilles C. 于 2023 年 12 月 18 日 的回复
Dear Ronald,Thank you so much for taking the time to leave us a score. I'm so happy to hear you had a wonderful stay with us. Please don't hesitate to tell your friends and family about your experiences in our hotel.See you soon?Warm regards, Gilles C. - General Manager

10/10 超赞

Anouska

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Vriendelijk ontvangen, goede service, netjes en kwaliteit voor een ieder
2023 年 12 月入住 1 晚
Gilles C. 于 2023 年 12 月 18 日 的回复
Beste Anouska, Bedankt voor deze maximumscore en prachtige review, wat een compliment! Ik ben zo blij om te horen dat u genoten heeft van ons warme welkom en onze goede service. Hopelijk zien we u snel terug voor een volgend verblijf in ons hotel?Tot dan!Met gastvrije groeten, Gilles C. - General Manager

8/10 还可以

Chantal

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Het was een mooi hotel echter zijn er nog wel wat verbeter punten hier en daar. De verwarming/ventilatie maakte een storend hard geluid, ook zijn de kamers erg gehorig. Verder zag alles er mooi en netjes uit en vriendelijk personeel! Locatie vond ik top wel jammer dat je niet gratis kan parkeren bij het hotel, maar goed dat weet je van te voren.
2023 年 12 月入住 2 晚
Gilles C. 于 2023 年 12 月 11 日 的回复
Beste Chantal, Bedankt om ons een review te schrijven. Het is geweldig om te horen dat u ons een mooi hotel vindt, en dat u genoten heeft van ons vriendelijke team. Ik check de kamer waarin u verbleef en laat de ventilatie nakijken door ons technische team, bedankt om het te laten weten.Tot de volgende keer?Met gastvrije groeten, Gilles C. - General Manager

10/10 超赞

ANGELIQUE

2023 年 12 月入住 1 晚
Gilles C. 于 2023 年 12 月 11 日 的回复
Dear Angelique,Thank you so much for taking the time to leave us this wonderful score, what a huge compliment! I'm overjoyed to hear you absolutely loved your stay with us, from start to finish.See you soon?Warm regards, Gilles C. - General Manager

10/10 超赞

Caroline

2023 年 12 月入住 1 晚
Gilles C. 于 2024 年 2 月 8 日 的回复
Dear Caroline, Wow a maximumscore, thank you so much for this huge compliment! I'm delighted to hear you absolutely loved your stay in our hotel, and there was nothing that could have been improved. We can't wait to see you again.Warm regards, Gilles C. - General Manager

8/10 还可以

Vanessa

满意：清洁度、员工和服务、住宿条件和设施
Alles was goed
2023 年 12 月入住 1 晚
Gilles C. 于 2023 年 12 月 11 日 的回复
Beste Vanessa,Bedankt om ons een review te schrijven. Het is zo fijn om te horen dat alles naar wens was tijdens uw verblijf, en dat er niets op te merken was.Zien we u snel terug?Met gastvrije groeten, Gilles C. - General Manager

10/10 超赞

daisy

与家人及幼儿出行, 团体旅客
满意：员工和服务
不满意：服务设施
2e verblijf hier en na voortreffelijke 1e keer nu duidelijk oudere kamer. Niet schoon en badkamer ronduit vies. Geluidsoverlast in de nacht.
Gilles C. 于 2024 年 3 月 9 日 的回复
Beste Daisy,Bedankt voor deze prachtige score, wat een compliment! Ik ben zeer blij om te horen dat u loyaal bent aan ons hotel. Het spijt me om te horen dat uw kamer niet dezelfde standaard had als die van uw vorige verblijf bij ons. Ik bekijk de kamer waarin u verbleef en check de badkamer op uw opmerkingen, en bespreek dit ook met ons housekeeping team. Bedankt om het mij te laten weten, het is dankzij reviews zoals deze dat we onze service kunnen blijven verbeteren voor toekomstige gasten. Hopelijk blijft u in de toekomst kiezen voor ons hotel bij uw verblijven in Antwerpen. Met gastvrije groeten, Gilles C. - General Manager