Dear Alexandra,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Bentonville. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that there was no staff available to check you in, which saddens us. Front desk closes at 11:00pm. Should you be checking in after that time, please contact us prior to be best assisted.Nevertheless, guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Jerry,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Bentonville. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the uncleanliness and the smell described hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Nick, We are sorry to hear your recent experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Oshane Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, John. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Anahi,Thanks for sharing this perfect rating. Our goal at the HomeTowne Studios & Suites Bentonville is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Michelle,Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites Bentonville. We're sorry to hear about the inconvenience caused by the noise from the room above yours as they were moving furniture's and banging on the floor for 2 hours. Nevertheless, I am glad to read that you were pleased with the convenience of our location to food and shopping as well as how courteous and helpful our staff at the front desk were. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Kayla, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios & Suites Bentonville and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Jonathan, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the surrounding of the property. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Dorothee. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 4/5 score following your stay. I am happy that you found our hotel to be just right for you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management

Hello Kelvin, Thank you for taking a moment to complete our survey at the HomeTowne Studios & Suites by Red Roof Bentonville. I was disheartened to see your stay resulted in a 2/10 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Lior,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios & Suites by Red Roof Bentonville and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Brain,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Mark, Thank you for the feedback about your recent stay at our hotel HomeTowne Studios & Suites by Red Roof Bentonville. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the upkeep of the room not being to your liking, the phone being broken and the shower head. We apologize for any inconvenience caused during your visit. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Mark,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Thank you, Natyavia, for being our guest at the HomeTowne Studios & Suites Bentonville. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Kevon, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you for your positive rating, Yonar, following your stay at the HomeTowne Studios & Suites Bentonville. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hi Cristian,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios & Suites by Red Roof Bentonville. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that our hotels location was to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you for sharing your experience with us, Jennifer. The situation you described regarding showing up and your room wasn't available is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff in an effort to make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing.Thank you for choosing HomeTowne Studios & Suites by Red Roof Bentonville. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Shirleyann,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness of your room upon arrival.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Brian,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. It’s great to hear that you found our staff to be very friendly. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and people smoking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

Hi Gary,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios & Suites by Red Roof Bentonville. Please accept our most sincere apologies for any inconvenience caused by the shower and television audio. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Valued Guest, We are sorry to hear your recent experience at the HomeTowne Studios & Suites by Red Roof Bentonville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear James,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as the property/room not being to your liking, in addition to insufficient amenities among other concerns. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Tish,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Floyd,Thank you for taking the time to write a review of your stay at the HomeTowne Studios & Suites by Red Roof Bentonville. I am glad you found our staff and facility to be good, despite the street not being to your liking and all the other listed hindrances. Please accept our apologies for any inconvenience this may have caused. To uphold our company's high standards, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Karen,We are sorry to hear your recent experience at the HomeTowne Studios & Suites by Red Roof Bentonville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Gabrielle Red Roof Management RediResponse Specialist

Dear Suzanne,I appreciate you sharing your feedback following your stay at the HomeTowne Studios & Suites by Red Roof Bentonville. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the toilet seat, the broken telephone and the other highlighted concerns that hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Holly. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Anahi. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 5/5 score following your stay. I am happy that you loved your stay. However, you stated that we need staff at the front at all times and cleaner towels. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Dana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. We appreciate your 3/5 score. I'm happy that you also found your stay with us to be adequate. However, you indicated that you encountered a rust fridge and water damage. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our quality. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

Hello Emma,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. Unfortunately, we no longer serve breakfast at this location but we do have a few eateries in the area that you can utilize. We do have free home style coffee and tea in our lobby. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Recordo Rediresponse Specialist

Thank you for taking a moment to leave a review, Marco. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

Dear Valued Guest,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Bentonville. It was truly saddening that you were not fond of the room, which resulted in you leaving. At Red Roof, we strive to provide guests with clean and comfortable experiences and I was saddened that we fell short of that with you. In regard to a refund, please contact the property directly or your booking source in an effort to reach a solution. Thanks again and it would be our pleasure to provide better accommodations at any of our brand locations in the future.Sincerely, GabrielleRediResponse Specialist

Dear Jovan,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Bentonville. While I am happy that the nice staff, convenience and the other highlights pleased you, it was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room hadn't been cleaned in a while, which was saddening to read. Guest feedback, like yours, aids us in improving our Red Roof guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

Thank you for taking a moment to leave a review, James. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,GabrielleRediResponse Specialist

Hello Scott,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

Hello Desiree, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Augusto, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Viet,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. You indicated that you stayed in room 208 and 213, the toilet was not flushing, the washer sink was broken, the unpleasant odor you described and all the other concerns highlighted. Please accept our sincerest apologies for any inconvenience this may have caused. To uphold our company's high standards, I will be notifying management of your feedback, in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

Dear Anonymous,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the bathtub and shower lacked cleanliness. We deeply apologize for this encounter, for we aim to deliver a positive encounter for all our guest and this was not achieved with your visit. Thank you very much for providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours,Dannielle Red Roof Management

Thank you for your rating, however we are disheartened to see a 3 out of 5. We would love to see you back so we can ensure a pleasant stay!

Dear William,Thank you for taking the time to complete our guest survey regarding your recent stay at the HomeTowne Studios & Suites by Red Roof Bentonville. It's truly disheartening to see you highlight that the upkeep and the cleanliness of the property was not to your liking. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Thank you for sharing your feedback with us, Bobbi. The team at the HomeTowne Studios & Suites by Red Roof Bentonville was pleased to know that you were fond of our nice staff at check-in and our amazing beds, along with your other highlights. However, you made mention of some downsides, such as the poor hallway cleanliness and the weird odor described. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

Hello Susan, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

Dear Linda,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the foul odor in the room and the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,DannielleRed Roof Management

Hello Michelle, we sincerely apologize for providing a room that had a strong cigarette smoke. We strive to provide excellent customer service and hope to see you back at the hotel so that we can provide a better quality accommodation.