“It's the worst experience I’ve had in all my years of travelling because the advertisement did not accurately reflect the situation at the time: the website claimed there was a swimming pool, laundry facilities, luggage storage, and air conditioning, but none of these existed. The TV was fake, and the hot water pressure was so low that it was completely unusable. The whole hotel resembled a building site, with unpainted door frames, mattresses and cribs stacked on the outdoor fire escape and……