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关于Sur海滩度假村的点评

2 out of 5
Sur海滩度假村
Beachfront, Pinaongon, Balabag, Boracay Island, Western Visayas

点评

8.6

超赞

10 分 - 超赞。30 条好评，共有 61 条点评" "
8 分 - 还可以。22 条好评，共有 61 条点评" "
6 分 - 一般。3 条好评，共有 61 条点评" "
4 分 - 很差。5 条好评，共有 61 条点评" "
2 分 - 糟糕。1 条好评，共有 61 条点评" "

8.4/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

8.0/10

住宿条件和设施

7.6/10

环保

点评

2/10 糟糕

Chun ya

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Poor service,the most Lousy hotel i have ever been . I got one infant and email them earlier Pls notes a room on first floor They gave me a room at third floor with very steep stairs And the room is not the style i paid for, with dulex bigger size doble bed .the front desk service is so poor. The service is unproffessional And showering with hot water at comfort room needs time, since the water is not hot just warm. The towel of Beach bed of the hotel provides is one towel for one person, with limit. Very unhosptiality and if u leave for a while to beach side swimming ,the beach bed will be tooken by others.the security guard is inconsiderable and bad attitude.
2020 年 1 月入住 3 晚
Sur Boracay 于 2020 年 2 月 15 日 的回复
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your feedback. We apologize for the inconvience caused during your stay. We will address your concerns accordingly. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

10/10 超赞

真实旅客

2019 年 5 月入住 2 晚
Ranny 于 2019 年 5 月 20 日 的回复
Dear Sir/Madame, Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. Sincerely,

10/10 超赞

MINCHIH

满意：员工和服务、住宿条件和设施、客房舒适度
推薦
入住時會給迎賓飲料 服務人員態度都非常好 飯店緊鄰沙灘 第三次入住經驗仍非常好 只不過房間清潔需要再加強
2018 年 1 月入住 3 晚

8/10 还可以

小咩

满意：员工和服务、住宿条件和设施、客房舒适度
不錯的飯店。
還不賴的飯店，走出去就是沙灘，離D-MALL很遠。因為在第一區。
2017 年 6 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
地點佳離白沙灘相當近
服務非常好，早餐好吃，步行可直通白沙灘。非常滿意。

4/10 很差

Carolina

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Localização perfeita,limpeza e instalacões péssimo
A localização do hotel e a área da praia são incríveis, porém o quarto deixou muito a desejar, limpeza ruim, instalacões ruins, cheiro de velho. Além disso o wifi não funciona nos quartos, o que foi péssimo. Pelo valor cobrado deveria ser muito melhor.
2024 年 2 月入住 5 晚

8/10 还可以

Nabarun

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect hotel for family stay at the station 1 of Boracay beach. Great complinetary breakfast option and perfect access to the beach
2024 年 2 月入住 2 晚

8/10 还可以

Reda

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Property rooms are really old. Need to refurbish asap. Service is great and location is perfect.
2023 年 6 月入住 2 晚

10/10 超赞

Ma Cassandra

满意：清洁度、员工和服务、住宿条件和设施
good hotel
2023 年 5 月入住 3 晚
Jen 于 2023 年 6 月 24 日 的回复
Dear Sir/Madam,Greetings from Sur Boracay!On behalf of your Sur Beach Resort Management, We are delighted that you enjoyed every detail during your stay with us. Thank you so much for the compliments and appreciation of our service.Looking forward to your next visit to SUR.Thank you very much.Sincerely yours,JORILYN C. PRADO Reservation

10/10 超赞

Banjo

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 6 月入住 3 晚

10/10 超赞

Alan

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect location and hotel!
Stay was all great! Highly recommended! Frontbeach, nice staff and really had a good time! Perfect location!
2020 年 3 月入住 3 晚
Sur Boracay 于 2020 年 3 月 26 日 的回复
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

10/10 超赞

Fey，Canada

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very well mannered staff and accommodating! They are always greetings us with hi and good morning every morning which is so refreshing! They even orepared a birthday cake for me and anniversary decorations . Loved it! Thank you!
2020 年 2 月入住 3 晚
Sur Boracay 于 2020 年 3 月 26 日 的回复
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

10/10 超赞

真实旅客

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 3 晚
Sur Boracay 于 2020 年 3 月 7 日 的回复
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards,

10/10 超赞

M&S，Cebu City PH

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a great stay, we really had so much fun esp the kids since it is very accessible to the beach and we loved the garden theme or ambiance and also very courteous staffs. The place is very clean and the foods are delicious. The only bad side was the complimentary "toothbrush", which was I think an old stock or just not a good quality of product. We used it and was gagging because the bristles came off and stucked in our gums/teeth, so we bought new ones from Budget Store. I suggest to probably get a new supplier of it to avoid customer complaints. But still, our overall stay was awesome. Thank you SUR BORACAY! Hope to be back soon!
2020 年 2 月入住 3 晚
Sur Boracay 于 2020 年 3 月 1 日 的回复
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your feedback. We have noted all your concerns, we will address this accordingly. We hope to see you again in your next visit here in Boracay. Best regards,

4/10 很差

MERCEDES

与家人出行
不满意：住宿条件和设施，员工和服务
2020 年 2 月入住 4 晚
Sur Boracay 于 2020 年 2 月 27 日 的回复
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your feedback. We apologize for the inconvience caused during your stay. We will address your concerns accordingly. We hope to see you again in your next visit here in Boracay. Best regards,

8/10 还可以

Karl Heinrich

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sauber, nettes personal, ruhig, direct im strand, Frühstücksbuffet sehr gut !!!!
2020 年 1 月入住 4 晚
Sur Boracay 于 2020 年 2 月 15 日 的回复
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 3 晚
Sur Boracay 于 2020 年 2 月 15 日 的回复
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is nice and affordable. I would love to come back and stay in azur beach resort.
2020 年 1 月入住 2 晚
Sur Boracay 于 2020 年 2 月 15 日 的回复
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

4/10 很差

Mark，Australia

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
A dirty hat found under my bed on my second day of stay. It means room was not properly cleaned prior to my arrival. Bathroom door needs repair
2020 年 1 月入住 3 晚
Sur Boracay 于 2020 年 2 月 15 日 的回复
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your feedback. We apologize for the inconvience caused during your stay. We will address your concerns accordingly. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

10/10 超赞

Marcelo

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente custo benefício
Boa localização, atendimento dos funcionários foi excelente. Voltaria com certeza.
2019 年 12 月入住 4 晚
Sur Boracay 于 2020 年 1 月 4 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings and review about your stay. Best Regards!

10/10 超赞

Robins，Los Angeles

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Affordable and accessible to the Main road and beach front. Staff is so friendly and very accommodating. WiFi was down the whole time I was there so hopefully that will be fixed since Boracay doesn’t have great cell phone receptions
2019 年 11 月入住 1 晚
Sur Boracay 于 2019 年 12 月 6 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、客房舒适度
2019 年 11 月入住 2 晚
Sur Boracay 于 2019 年 12 月 6 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 超赞

真实旅客

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location locatio!
2019 年 11 月入住 2 晚
Sur Boracay 于 2019 年 12 月 6 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great views, perfect place for a getaway.
We have stayed here now on two occasions. Both times have been fantastic, the first stay we took our daughter a couple of months ago and chose the Seaview room. This room is excellent and is a pretty large room with a decent balcony and the perfect view. The second stay was just as nice although we opted for a non-sea view as it was booked already. The staff is friendly and the hotel is well-positioned on the quieter part of station 1. They have a happy hour from 11 am until 11 pm. I would def recommend this hotel.
2019 年 11 月入住 1 晚
Sur Boracay 于 2019 年 12 月 6 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

6/10 一般

真实旅客

商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Not a resort, and no beach - nice if you go in with the correct expectations, no WiFi in rooms, pool was pretty
2019 年 10 月入住 4 晚
Sur Boracay 于 2019 年 12 月 6 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 4 晚
Sur Boracay 于 2019 年 12 月 6 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 还可以

Wengtai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 3 晚
Surboracay 于 2019 年 10 月 27 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 2 晚
Surboracay 于 2019 年 10 月 27 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 3 晚
Surboracay 于 2019 年 10 月 27 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Couldn't ask for more
Superb experience. The resort is at the beach-front. Staffs are accomodating. Toiletries were replenished and towels are changed daily. They have good breakfast buffet choices as well.
2019 年 10 月入住 3 晚
Surboracay 于 2019 年 10 月 27 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 还可以

Jeff

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Could not have asked for a better position. Quiet end of the beach. Nice walk back from restaurants along the beach. Rooms were clean and a good size. Bar is a great place to have a nice drink. Service was great.
2019 年 9 月入住 2 晚
Sur Boracay 于 2019 年 9 月 14 日 的回复
Dear Sir Jeff, Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay.

6/10 一般

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 2 晚
Sur Boracay Family 于 2019 年 9 月 21 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 超赞

Pamela

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Choice
Evrything in this hotel are excellent. We had fun staying here, nice location too and the staff are friendly😊
2019 年 7 月入住 5 晚
Sur Beach Resort 于 2019 年 7 月 25 日 的回复
Dear Ma’am Pamela, Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We requested for a room change after the first night since the room given us was near the walkway and you can hear people talking loudly. Our request was promptly dealt with.
2019 年 7 月入住 3 晚
Ranny 于 2019 年 7 月 19 日 的回复
Dear Guest, Thank you for taking the time to write your experience during your stay with us at Sur Boracay. We truly appreciate your feedback as these motivates us to do better in our service. Looking forward to see you again in the near future. Best Regards!

8/10 还可以

S

与家人出行
满意：员工和服务，清洁度
Lots of charm, very cute. No elevator which was a bummer. Ate dinner at the restaurant one night. Food wasn’t good and service was very slow despite the fact that it wasn’t busy.
2019 年 7 月入住 3 晚
Surboracay 于 2019 年 10 月 27 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 还可以

Aileen，California

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good beachfront resort in the quiet part of boracay staff are friendly and quick to attend to requests.
2019 年 7 月入住 2 晚
Management 于 2019 年 7 月 6 日 的回复
Dear Ma’am Aileen, First of all, thank you for taking the time to write your experience during your stay with us at Sur Boracay. We truly appreciate your feedback as these motivates us to do better in our service. Again, thank you and we are looking forward to see you again in the near future. Sincerely,

10/10 超赞

真实旅客

2019 年 6 月入住 3 晚
Ranny 于 2019 年 7 月 3 日 的回复
Thank you for staying with us. we appreciate your feedback

10/10 超赞

Kathryn Lee

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 4 晚
Ranny 于 2019 年 5 月 16 日 的回复
Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay.

8/10 还可以

Ver，Tampa Bay,Fl

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Nice, quiet and far from the crazy crowd. Need to step up a bit on amenities. Door locks need an upgrade as our door always swing open despite being locked from the inside.
2019 年 3 月入住 4 晚
Surboracay 于 2019 年 10 月 27 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 超赞

Joy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Price for great location and service
Location is great. it is located by the beach, specifically in Station 1. This is a perfect location for us since we want to be away from the loud parties of Station 2. Since the hotel is by the beach, you have access to the free lounge chairs. Customer service was great. Everyone was smiling and nice. EVERYONE greeted us. Free breakfast was not a disappointment. We stayed for 3 days and the food was not the same every day. There was welcome drinks and towels upon check-in. And there was free key chain with a thank you note upon check out. When there was an outage with the phone connection, they took the initiative of leaving a note to each room informing us of the outage. The price is also great considering it's location and the level of service. It has a Station 2 price for a Station 1 hotel. the only cons: no elevators - so it will be tiresome if you're staying in the upper floors. wifi password is only limited to 2 users (i'm not sure if it was based on room occupancy or number of people checked in). but the passwords can only be used once per device. this was a challenge for us since we wanted to use: my husband's phone, my phone and my work laptop. unfortunately, i only found out about it after i've used both passwords to the phones. so i don't have anything for my laptop. i had to do all my work-related stuff from my phone. other than these 2, our stay was generally great.
2019 年 3 月入住 3 晚
Ranny 于 2019 年 5 月 7 日 的回复
Dear Ma'am Joy, Thank you for your wonderful comments about your stay with us. We are happy to know that you appreciate our service as these motivates us to perform better. Looking forward to serve you again in your next visit here in Boracay. Sincerely,

8/10 还可以

hyun su

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 2 月入住 4 晚
Surboracay 于 2019 年 10 月 27 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were all friendly and attentive, perfect location, beachront that’s not overcrowded, prices of food and drinks are very reasonable. Will definitley stay there again!
2019 年 2 月入住 2 晚
Surboracay 于 2019 年 10 月 27 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 还可以

Esther

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place to stay on a budget
Clean rooms, friendly and hospitable staff, beach front, in a very good location!
2019 年 1 月入住 3 晚
Ranny 于 2019 年 1 月 16 日 的回复
Dear Ma'am Esther, Warm Greetings from Sur Boracay! First of all thank you for staying with us at Sur Boracay and for having the time to provide us with a delightful feedback. Your kind words about our service inspires us to try even harder. Again, thank you and we hope to see you again in your next visit here in Boracay. Thank you and Best Regards!

4/10 很差

真实旅客

满意：清洁度
不满意：员工和服务
Awful Service
Terrible service. We wouldn't recommend or go back to this resort. We stayed in 2 rooms for 2 nights and service is very lacking. Wifi wasnt working, housekeeping is not efficient.
2018 年 12 月入住 2 晚
Surboracay 于 2019 年 10 月 27 日 的回复
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 超赞

Richard，Virginia Beach, VA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel, friendly staff and good service. Beach view is nice also and clean.
2018 年 11 月入住 2 晚
Sur Boracay Family 于 2018 年 11 月 8 日 的回复
Dear Sir Richard, Warm Greetings from Sur Boracay! Thank you very much for the appreciation of our service. See you on your next trip.:) Best Regards! Sur Boracay Family!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 2 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to Chill
The staff are really friendly. You could always see them cleaning the halls. There is a bar multiple lounge areas. From 2pm to 8pm there is a promo for the cocktails and local beer. The rooms are spacious clean and well ventilated. Even if its hot outside the airconditioning works magic unlike other places once it gets too hot outside the room temperature suffers.
2017 年 11 月入住 3 晚

10/10 超赞

Dorothy Faye

满意：清洁度、员工和服务、客房舒适度
Comfortable stay for 2 nights..
Stayed for 2 nights.. place is clean, breakfast buffet thumbs up, staff courteous and helpful, location by the beach, Shower is faulty in our room but overall stay was good..
2017 年 10 月入住 2 晚

8/10 还可以

Giuseppe

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sulla spiaggia e ben attrezzato
Buon hotel sulla spiaggia. Camera buona, dotata di condizionatore con telecomando (cosa non scontata nelle Filippine); essendo al piano terra era (molto) poco luminosa, comunque valida. Servizio sempre molto attento e soprattutto sorridente. Buona colazione a buffet (a patto che dell'hotel ci siano almeno 30 persone, in caso concontrario sarete serviti alla carta). Menù del ristorante non molto vario però sempre con prodotti freschi e ben cucinati.
2017 年 7 月入住 8 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度