"The hotel is over all fantastic – the rooms are very large, with all the amenities. The location of the hotel is hard to beat, very central, walkable to all the places that someone wants to visit in the city."
"Overall, we had a great stay at the hotel. The staff were very friendly, helpful, and always willing to assist. The hotel was clean, and the location was excellent—close to everything we needed, including restaurants, shops, and local attractions.
The only downside was that the pool area looked a bit worn down and not as well maintained as the rest of the hotel. Other than that, everything was very good, and we enjoyed our stay. We would definitely consider staying here again."
"A limpeza do quarto foi muito nal feita noa dias que ficamos, a banheira estava vazando agua embaixo e os travesseiros eram muito ruins. Pedi mais dois, mesmo assim não estava confortável.
A localização é excelente e o atendimento do pessoal maravilhoso."
AluaSoul Sunny Beach - All Inclusive – Adults Only
10/10 Excellent
"incredible stay. real all inclusive including food almost 24 hours a day. includes food, drinks, cocktails...
the staff was amazing. they went out of their way to make our stay amazing. we arrived late at night and there was dinner waiting for us in a private room."
Metropolitan Hotel Sofia, a member of Radisson Individuals
10/10 Excellent
"The hotel rooms were very modern and seemed recently refurbished, at least on the floor we were allocated to. Beds were comfortable and linens of good quality. The bathroom was spacious and toiletries of good quality. We had several rooms in our party and the hotel ensured we were in rooms close to each other, which was appreciated. Although the rooms appeared clean, there could be more attention to detail. One of our party received a cut from broken glass shards, which had been left under the rug by a previous occupant. When the reception was informed it was promptly cleaned, but the apology was not really adequate. Other than that, the staff were helpful. The reception space was nice, if a little dark. We never had to wait long for lifts. The breakfast was really good, with lots of options allowing for different choices over our stay of a few days. The restaurant area, and the bar, were pleasant. The only issue was that the hot plates were not sufficient, so almost always the hot options were barely warm or even almost cold. That was a little disappointing, but could be easily rectified. The hotel is a little out of the city, but it could be easily reached by bus or car. There was always space for our car in the parking area. Our towels were changed every day, even though we followed the instructions to spare them being washed. Meanwhile, we would rather have had one change of our bed linen during the stay instead. Overall, a nice hotel, which I would be happy to recommend."
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