“We have stayed there for 3 days while the room and surrounding were acceptablly tidy but facilities and response from staff were disappponting. No one told us al the fridge were not working until we asked for, both hairdryer were not working and we need to get it replaced, 1/3 days did not clean our room. Finally, everytime we rang up for help with the above, service desk was not particularly responsive and there was once, thr guy cut me off
”
“The staff were exceptionally gracious and friendly and just wonderful. The concierges, especially Ash and Valence and those whose names I did not get, and all of the staff were so wonderful that it felt like coming home whenever we got back to the hotel. And also the wait staff at Corvo. I just can’t say enough about our stay there. I would give it 10 stars if I could. The only inconvenience was that there were not enough trash cans in the room. As all blip, hardly worth mentioning.
”
“The Shangri-La at The Shard in London, staying in a room with an iconic view, offers a clear vista of the Tower Bridge and various important landmarks. The dinners and breakfasts provided by the TING restaurant are excellent. The front desk also offers service in fluent Chinese and English. Other Shangri-La hotels should consider this establishment's service standards as a worthwhile example to emulate.”
“Excellent location to visit many attractions in London with nice and helpful staffs.
Lovely pet-friendly hotel which would consider to stay there again.”
“Really lovely space in a great location. Way to get to all kinds of things, but not directly in some of the chaos. The room layout was thoughtful and so comfy. I would absolutely stay again. ”
“Location is good which easy to Waterloo, London eye,bridge , Tower of London . The room really small was the only not perfect. The hotel’s style just like W but smaller. ”