“Location was good. Check in process was easy. The beds were comfortable.
I don’t prefer to degrade but I also want to be honest though. The room was falling apart. There is obvious water damage. Drywall was falling off walls and ceilings. Several old patches. There was mold on the bathroom ceiling. The bed and bathroom were mostly clean, but the carpet was full of hair and probably hadn’t been cleaned in a while. There were several spider webs on the walls and stains on part of the comforters.……
“Location was good. Check in process was easy. The beds were comfortable.
I don’t prefer to degrade but I also want to be honest though. The room was falling apart. There is obvious water damage. Drywall was falling off walls and ceilings. Several old patches. There was mold on the bathroom ceiling. The bed and bathroom were mostly clean, but the carpet was full of hair and probably hadn’t been cleaned in a while. There were several spider webs on the walls and stains on part of the comforters.……
“Such a gem this lovely property so close to Inverness. Paul was a wonderfully gracious and helpful host amd the house was just tremendous. A currated collection of art works, furniture and collectibles made each room its own unique experience. The hot tub was a wonderful addition - one not easily found in the area. The kitchen has everything you need to cook for yourself or a small army - we were so grateful to have so many resources at our fingertips. ”
“Such a gem this lovely property so close to Inverness. Paul was a wonderfully gracious and helpful host amd the house was just tremendous. A currated collection of art works, furniture and collectibles made each room its own unique experience. The hot tub was a wonderful addition - one not easily found in the area. The kitchen has everything you need to cook for yourself or a small army - we were so grateful to have so many resources at our fingertips. ”
“Ein Holz-Haus mitten im Wald, man wohnt direkt in der Natur. Zum Fenster hinaus kann man Vögel und Eichhörnchen beobachten, sogar ein Birkhuhn haben wir gesehen. Das Haus ist schön und gemütlich eingerichtet, es hat alles, was man braucht. Das Jacuzzi ist beim wechselhaften schottischen Sommer der Hit.
Der Empfang von Helen war sehr freundlich.
Gerne wieder!”
“Ein Holz-Haus mitten im Wald, man wohnt direkt in der Natur. Zum Fenster hinaus kann man Vögel und Eichhörnchen beobachten, sogar ein Birkhuhn haben wir gesehen. Das Haus ist schön und gemütlich eingerichtet, es hat alles, was man braucht. Das Jacuzzi ist beim wechselhaften schottischen Sommer der Hit.
Der Empfang von Helen war sehr freundlich.
Gerne wieder!”
“Our host Megan was amazing and communication was excellent. The property was perfect and clean. Thank you for the welcome, we felt like home.
Ps. Best shower in Scotland for us all. 😊”
“Our host Megan was amazing and communication was excellent. The property was perfect and clean. Thank you for the welcome, we felt like home.
Ps. Best shower in Scotland for us all. 😊”
“The Host was great to communicate with . The hot tub was a big hit with our group . Nice treat at the end of the day to relax and enjoy the view ! It was really nice for all of our guests to have their own bathrooms . ”
“The Host was great to communicate with . The hot tub was a big hit with our group . Nice treat at the end of the day to relax and enjoy the view ! It was really nice for all of our guests to have their own bathrooms . ”
“Great apartment. We had six adults staying for a cycling event and we managed. The sofa bed is probably better suited to sleeping one. But the apartment was clean, modern, well appointed and very generously supplied with fresh fruit, milk, breakfast and other goodies. Host was very accommodating to our additional requests. This would be a great base to explore Inverness.”
“Great apartment. We had six adults staying for a cycling event and we managed. The sofa bed is probably better suited to sleeping one. But the apartment was clean, modern, well appointed and very generously supplied with fresh fruit, milk, breakfast and other goodies. Host was very accommodating to our additional requests. This would be a great base to explore Inverness.”
“Where to start? The home owners were so generous and let us check into our place several hours prior to our stay so we wouldn’t have to tote our suitcases around the streets of Inverness. The house was the perfect size for 6 adults. Rooms were comfy and cozy. Bathrooms were so clean. One of the cleanest places I have ever stayed in. Home owner had extra sweet touches with welcome cereal and cookies for our group. Loved that they had a decorated Christmas tree at the house too. The location was……
“Where to start? The home owners were so generous and let us check into our place several hours prior to our stay so we wouldn’t have to tote our suitcases around the streets of Inverness. The house was the perfect size for 6 adults. Rooms were comfy and cozy. Bathrooms were so clean. One of the cleanest places I have ever stayed in. Home owner had extra sweet touches with welcome cereal and cookies for our group. Loved that they had a decorated Christmas tree at the house too. The location was……
"一向對此品牌有信心,早前於Exeter,或更早於Maldives的都感覺良好,但今次的體驗實在太差了!
此酒店地點非常之方便,就在high street 的未端,但對面就是酒吧和餐廳,昨晚酒吧的音樂根本令人不能入睡,到前台找經理投訴卻沒有回應,職員只說噪音問題一直存在,一直都有客人投訴!
說實在的,這次Scotland旅程,這一晚酒店房間的價格是最貴的,但真是想不到貴左那裡,被安排住在一樓,當然入住時不知道還有噪音問題,面向的是城市景觀,到今早早餐時的餐廳,面向Loch Ness 河/湖景觀才醒覺預期入住和享受的體驗是完全沒有體會得到。
這樣的價錢,房間只屬一般,服務方面,昨晚投訴了,都沒有什麼回應,只說如果要換只有普通的房間,酒吧的噪音會持續到三點,但當時已經是凌晨一點。
這次體驗真的沒有很差,只有更差!
I have always trusted this brand with good experiences in Exeter and the Maldives, but this stay was extremely disappointing.
The hotel location is convenient, but the bar across the street played loud music until 3 am, making it impossible to sleep. Staff admitted this has always been a problem, and there was no effective response when I complained at 1 am.
This was the most expensive night of my Scotland trip, yet the room was average, and I did not get the quiet, comfortable stay I paid for. I only realized in the morning that the experience I expected was completely missing.
Given the sleepless night and lack of proper service recovery, I am requesting a refund for this stay."